Royal Farms 36 Light Street, Baltimore, MD 21202
About the Business
Royal Farms is a multi-faceted institution located at 36 Light Street in Baltimore, Maryland, United States. Offering a range of services including ATM, convenience store, finance, food, grocery or supermarket, meal takeaway, restaurant, and store, Royal Farms is a one-stop shop for all your needs. Known for their world-famous chicken, sandwiches, snacks, and the best brew in town, customers can enjoy a delicious meal or snack while on the go. With a commitment to providing real opportunities and careers for their employees, Royal Farms takes pride in giving back to the community and providing the royal treatment to all who walk through their doors. Eat, drink, and be clucky at Royal Farms today!
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Reviews
"I have been a customer at the Royal Farm Store at the corner of Lombard and Light St. for seven years now since I became Public Information Officer for the Baltimore Office of Equity and Civil Rights, and I visit the store daily. The current team, and manager is the best I have been served by, and the facility it cleaner and more inviting than ever. From the floors, doors, bathrooms, counter tops, and decorum of staff, the current team, especially following the re- design is an asset to your company and your brand. John Milton Wesley"
"Very poor service!! I came there at 3:50am Young dude in the back when I went to the kiosk stated that he was going on break for 30 min Asked to use the restroom, then stated that it’s out of order! I then stated well where do you use the restrooms, he stated he doesn’t use public restrooms! So done with this Baltimore mentality!! Learn who you hire!! Customer service is a plus!! So disappointing!! Never again!!"
"I get very good and friendly service everyday M -F . Employees are management is helpful and patient with me . Mrs. Teresa and staff do their best with customers and the occasional Downtown knucklehead. Because the knuckleheads are an unfortunate part of Downtown I have to give 4 stars. Otherwise I would give 5 stars based on the service. They treat me like a neighborhood friend ., with respect ."
"How can businesses like Royal Farm ensure that their investments in physical upgrades are complemented by improvements in customer service and product quality? While this convenience store in Baltimore has recently undergone a remodel, it unfortunately still falls short of expectations. Despite having three staff members at the register, customer service seems to be lacking due to the emphasis on self-checkout. During my visit, I purchased a chicken breast and was disappointed to receive a burned piece out of all available options. It feels like Royal Farm's investment in remodeling hasn't significantly improved the customer experience. I've decided not to patronize this store in the future due to these issues."
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