CVS 1199 Vermont Avenue Northwest, Washington, District of Columbia 20005

"When I tried to load cash onto my cash app card the cashier specifically told me that their establishment did not load cash onto cash app cards they only load cash onto chime card and when I talked to the people at cash app customer service the representative told me that they do provide that service and that I should have been able to load my card there I was not able to load my cash app card at any 711 I feel that I was being discriminated against by the foreigners that work there they have a malicious animosity towards local black men in this area and they mistreat us at any chance try get"

"My mom was on a trip to DC from out of town and had her bag with her insulin stolen. She had her doctor call in a script for her insulin and she also called the pharmacy to let them know that she was looking for her prescription to be called in because her medications were stolen. This all happened around 11:30/noon. By 2pm, she hadn’t heard back from the pharmacy so she called me, her daughter, a pharmacist. I called the pharmacy to get a status update for her and also to make sure they had her insurance information. I was on hold for a while, when a gentleman picked up the phone and told me her prescription would be ready in 15 minutes. I asked for the copay and he told me $100. When I let me mom know the copay, it was more than normal but she said she would have to pay it because she needed her insulin. She calls me back an hour later saying that she got a text from CVS saying that her prescription would be $550. I called the pharmacy back to ask the staff to call her insurance for a lost/stolen medication override - something that I knew could be done for patients because I do it regularly for my patients at my practice. The technician told me that they do not call insurances and it’s the patient’s responsibility. I asked if she would be willing to call the insurance company on the patient’s behalf and she said no. I would bet that 80% of patients, maybe more, have no idea how to get a lost medication override from their insurance company. So there are patients out there who would have been out of luck, just like my mom would have been if her daughter wasn’t a pharmacist. I was able to contact her insurance company, who called the pharmacy for an override for a copay of $35. Why don’t we try assisting our patients who need assistance instead of dismissing them? Do better, CVS."

"Had a great experience with Evern. She is a truly generous lady who supports the store."

"Straight garbage experience. No one was at the counter but the cashier who was resting her head on the counter. I had 4 items and she states "self checkout is open" and my reply is U don't want to use self check out. She proceeds to walk from behind the counter to edcort me to self checkout. Yeah what a great experience."

"You see the other reviews about incorrect refill data? Yeah, it's accurate. I now have to go and see my doctor about an important prescription bc the CVS here said I had three refills left but refused to fill it. The prescription does NOT appear expired nor did I receive ANY information saying it was expired until I called about an unrelated request. Do NOT use this pharmacy"