DealHunter Autos

"UPDATE: Google says your dealership is temporarily closed. This might explain why I’ve had a hard time contacting you. I hope everything is okay. I’ve tried reaching out to them multiple times to inquire about a 2013 Volvo XC60 but the only response I got was an automated email saying it was available. I scheduled a virtual appointment with them for today to do a virtual inspection of the vehicle (I mainly wanted to make sure there was no rust on and under it as the auto check report showed it came from the northern US) but no one jumped on the video call. After about 10-15 minutes I hung up. After the video call I tried on multiple occasions to reach their sales department by phone but no one answered the phone. I guess they don’t want to sell me a car."

"Don't. Do. It. We got a vehicle back in January. VIN number had been wiped clean and no reports of ANY vehicle repairs. The engine was shaking upon starting the car up. Took it to my mechanic the first week we had her. Over $600 in repairs and NONE covered under warranty. (We paid $2000 for a warranty in the contract) Fast forward to now- car needs a new engine. It's not drive-able. The car is under warranty still. We called last week and got the run around. Said we just want to be put in another vehicle with similar mileage and price. The guy LAUGHED at us and told us we need to pay $1000 to have it towed and $2000 down for another vehicle. NO WAY!!!!! NO HOW!!!!!!! Contacted the BBB and went to the courthouse with all the voice recordings, repair receipts, and our written contract that both parties signed. We gave them a LONG chance to make it right. This place is a scam. Don't get a vehicle. You will have to pay for ALL repairs and the vehicles VIN numbers are illegally messed with! *****CAUTION*****"

"0 stars. Andrew at Caspian took my deposit / down payment on a Friday and sent me a receipt. On Monday, Caspian accepted my income documents and told me I was approved for the loan, then Andrew gave me the final numbers over the phone. Andrew explained to me that the warranty was included in the $999 dealer fee. Though most dealerships don't charge this fee, since the warranty was included in the $999 dealership fee, it was acceptable. Andrew gave me the final numbers over the phone and everything was as expected. When the final paperwork was sent to me to sign, there was a service charge of $2999 on the loan documents that was never discussed. It was explained to me that the service charge was for the vehicle warranty. I talked to my salesperson and a manager about removing the service charge (warranty) and they did. In place of the service charge was a charge for $1400+ that they called a finance fee. I was in disbelief. But I was ready for the process to be over, and I agreed to pay the finance fee. So Caspian sent the updated loan documents to me and I signed them that afternoon. I assumed the deal was done and presumed I'd be able to pick up the keys on Tuesday. I contacted my salesperson and after consulting with his manager they informed me they were awaiting final decision from the bank. Tuesday afternoon, instead of going to pick up the keys, I was informed they sold the car to somebody else. It was explained to me that it was because I didn't want to pay the service charge (warranty) of $2999. Now that I realize how intentionally deceptive this dealership is, I am so happy to not be doing business with them. DO NOT BELIEVE A WORD THEY SAY."

"This place is a JOKE!!!!! I got the car everything was cool with insurance being included, not even thinking about how everybody is connected throughout this whole business! They made me tow my truck back to my house myself just to come take it and not fix any issues or keep me posted on the insurance claim after someone vandalized my truck!! They claim they got 5000 back but put it towards the car payment without my consent, charged me for the transportation of the vehicle and a key when they picked it up without giving me a rental like they promised and still wants 2k for a new car from my pockets .. no way! I would never trust a dealer in Va again!!!"

"This place is a scam!!!! Not only are the workers in there rude and ugly!!!!! But they tried to give me a car that was damaged like it had just been in an accident. They did not advertise these damages at all. My rear view mirror was not on either and when I drove 4 hours to pick the car up that I paid for, they told me they weren’t putting it on. This place is truly a scam. Do not purchase from them!!!!"