Forever 21

"Stood at the counter for about 10 minutes without being served. Two other workers came and left without offering assistance, whilst the one cashier working was stuck with the same customer. Was excited to buy some shirts but ended up leaving without them. Very disappointed, won't be back."

"Had a horrible experience returning some items. The manager (young African American female, wished I got her name) is an extremely rude person and how does one even talk to their customers that way. Forever 21, teach your managers how to talk to their customers. I NEVER shop from Forever 21.. probably back when I was a teenager, years years ago, now I know why and the one experience I had was awful. Will NEVER again. The return policy was not explained to me, that select items were not allowed to be returned and some are final sale. I had TIGHTS OR PANTY HOSE. Not UNDERWEAR. My private area was not touching that. The manager proceeded to SHAME ME and say how do you know if it doesn’t fit you or isn’t comfortable on you, since i took it out of the package. She told me why did I open it, since it’s an intimate. Umm how am I supposed to try it without opening it?? Lol. Then she realized I’m trying to make a return… and that I didn’t take it out, while being in the store. Even then she didn’t apologize for misunderstanding (her associate could’ve been more clear) and still said in a rude manner, that I can’t return it, since it’s an intimate item. Ok fine. If I can’t return it, that’s fine but no need for that nasty attitude. Even the jewelry I returned she inspected it then took it back. After so many years, I shopped from forever and never will again. This chain will go out of business, like it did almost so many times almost. Bankruptcy, I call it.. also the return policy for everything at forever is ridiculous. They usually don’t take jewelry even if it’s unopened??"

"I appreciate the hard work of the employees for keeping the store neat and clean, but it's annoying to find things you like but most of the sizes are S or XS, and I have checked on multiple occasions, if the demand is high then you need to request more items in certain sizes. I'm annoyed but I know it's not necessary the location itself nor the employees."

"Sales rep retrieved a display sign for us that converted the sizes for my daughter. It was typical Saturday busy and I think that was a very personal touch for our family. Thanks sales Lady my daughter loves the jeans and they fit good!!"