citizenM Washington DC NoMa hotel

"This modern, chic little boutique hotel is easy on the eyes. What it lacks in comfort destroys the experience quickly. Check in took forever due to them switching software the night we checked in, which process I could see could create a hassle for those who aren't tech savvy. Everything around the property is driven by technology, from the drapes to the mood lighting which is cool. The worst part is the beds. They were unforgivably hard and uncomfortable, like a cement slab covered in a sheet. My 22 year old athletic son had a backache after these beds, so I know it wasn't just my age lol. There was zero airflow in the rooms, and they got really stuffy and stayed that way. The comforter on the bed only covers the top, and is not large enough to cover 2 people without fighting for blankets so I requested a second that took 4 hours to arrive. So I got about 4 hours sleep in 2 days, and was pretty relieved to check out and continue on my travels. The staff was fantastic, and I really enjoyed their conversation and commitment to their jobs. It sucks because I really wanted to love this property, but I would not stay here again."

"I really enjoyed this hotel. I stayed here for New Year's Eve and didn't have any problems. The only thing I will say is the check-in process takes like 5 minutes. I wish the receptionist did the work but they made us do the check in on the robot. On the bright side, they let you choose your view!"

"Number 1 thing to know is that the rooms are SMALL, maybe the smallest hotel room I have ever stayed in. I was traveling solo and I can't imagine sharing the space with another person. Just something to be aware of. But the place is brand new, the bed was comfortable, everything was clean and staff was pleasant/helpful. And the price was certainly right. Hotel is located a 5 min walk from the Metro in a newly redeveloped neighborhood full of new apartment and office buildings and mostly chain stores and restaurants, so a bit short on "character," but other more interesting areas are close by."

"**** UPDATE **** Huge thank you to Hafiz, manager at citizenM NoMa for the kind and thoughtful resolution. It was great to learn that all staff in citizenM undergo Unconscious Bias training every 6 month. I appreciate the efforts at making this a space for all clients. **** UPDATE **** Overall staff are excellent, the rooms are fine, the primary appeal is location and price. Me and my husband live in our house in D.C. but I chose to stay at citizenM for five days for some distraction free work during the holidays— a staycation of sorts! I am shocked by treatment from one male staff member. During day three (out of five) I was sitting with my husband in the lobby— he was reading a book while I worked. After my husband stepped out of citizenM, I continued to sit and work from the lobby. A few minutes after my husband left, the offending male staff member came up to me and spoke to me very disrespectfully. He watched me as I sat working and then critiqued the way I was sitting in such a way that made me feel molested and uncomfortable. He told me not to sit on their cushions because they are “expensive”, and asked me for my room number in a rude and imposing way. I had to ask one of the female staff at citizenM to assist me, as the interaction made me feel extremely unsafe. I did not appreciate how the male staff member at citizenM was policing my use of the space or how I was sitting. I explained this to the female staff member and she helped me resolve the issue. Lauren was very polite and respectful— in the usual fashion one would expect. I imagine this is not a typical experience, but I encourage citizenM to ensure that all their staff undertake some form of Unconscious Bias training to make all their minority clients feel safe in the space."