Holy Redeemer Healthcare at Warminster

"It's a nice facility but it didn't seem to busy to me. Maybe it wS sn off day? If you need an MRI quickly they are very accommodating schedule wise."

"my appointment was 11:15 am and I walked in at 11:16 am there was no one at front desk to greet me so I waited which is exactly what happened last week. I didn’t want to just walk back. It was 11:20 and no one came out so I decided to walk back to the registration area. The registration staff member Sharon was with a patient therefore to not interrupt I sat and waited patiently. She then came out with an attitude and said what are you here for. I advised an ultrasound she said oh 11:15 am I confirmed yes. She then rolled her eyes And said I was there at 11:15 am didn’t see anyone and then she walked away from me. Not too long after the ultrasound tech came to her office and Sharon began talking about me. I walked up to her office and asked if there was an issue please inform me and I will reschedule. I understand staff members can be overwhelmed especially when checking in patients and registering but there is no need for an attitude or to be rude. There are better ways to approach people and Sharon Illich needs to understand that. Other than that I’ve always loved this location and the techs. Ana the ultrasound tech is great , professional and kind."

"I had many MRIs done in the past but never had such an unprofessional and disgusting attitude from an MRI technician and staff as at Holy Redeemer MRI in Warminster. I had a problem and was obviously in pain. The technician did not explain how to communicate with him while performing the MRI, in case I need it. He did not give me time to find a comfortable position. He did not offer to make me more comfortable by putting a pillow under my legs, normally that would be done. He started the MRI practically instantaneously after rolling me in the machine, without a warning that he is starting and without asking me whether I am comfortable, and if it is OK to start. He just told me that I cannot make any movements and then started the MRI. He was extremely rude! I was scheduled to do an MRI of the right thigh and right hip. He was not able to finish the thigh MRI properly because I did not have a choice but start moving because of the horrible pain caused by lying too long in an uncomfortable position, being afraid to move. Of course, I was not able to continue with the MRI of the hip – that was never done. This, unprofessionally done, half-finished MRI caused tremendous pain in my thigh, worsening my condition to an unacceptable level. Months later I still suffer as a result of this horribly performed MRI. I was instructed to come back to the facility in a few days to get the results, but the woman, clerk, refused to give me the results, saying that my doctor would provide me with the results. I had to forcefully insist until she, finally, gave me the results of this half-finished MRI."

"The level of disregard that the staff showed here is completely unacceptable. I was referred by the VA to this location to have an MRI done of my cervical spine. Due to an error by their staff (gave the VA the wrong fax number for referral paperwork), I was not able to have the MRI that the VA ordered for me that day. I needed to call the VA back while sitting there to give them the correct fax number. I was told by the staff to come back tomorrow. Living in pain and waiting an extra day to have this test done felt like an eternity. Here I am, 9 days later and they still have not sent the results of the MRI back to the VA. Pain getting worse by the day to the point where I can’t sleep and it’s getting difficult to live a normal life. My Dr. even called to request the results…….still nothing. If this is how they treat veterans, I’d hate to be a non-veteran getting tested here. Good luck"

"Had a MRI scheduled for my mom who is a cancer patient. The week before they called to cancel appointment due to their scheduling error. They did not offer a timely reschedule. They left us high and dry. Be careful depending on this institution."