Rite Aid

"Deserves ZERO stars! This Rite Aid is horrible! No one ever answers the phone and if you need to pick up medications prepare to wait 20 minutes at minimum. I usually pick up medications by going through the drive thru (and there's never any cars in front of me) and I'm told repeatedly to give them a few minutes and they don't bother to take the name or DOB for the person I'm picking up for. I wait there at least 15 minutes before they finally take the name and DOB and then I'm forced to wait again before they finally decide to send the meds. I've gone into the store a few times since the drive thru is always excruciatingly slow but the wait time is the same! The call button and screen are filthy and the customer service is non existent. This morning I had to pick up meds and I pressed the call button in the drive thru but no one ever acknowledged me, I pressed again but again nothing so after 6 minutes I decided to go in. When I went in the lady at the pick-up window said it hadn't been turned on yet! Seriously! It was a Tuesday at 10 AM, which is hours after they opened the pharmacy. Unfortunately, my local Rite Aid on Rising Sun & Tabor Avenue closed down so this is where I need to pick up medications but it's time to look elsewhere because this place is horrendous! I added a video where you can clearly hear the employee say the drive thru button wasn't turned on."

"This rite aid has to be the worst rite aid in all of Philadelphia. The pharmacist seem to be incompetent. They move slow. The drive thru is pointless, because they’ll literally have you sitting out there for 10-15 minutes. They don’t answer the phone. They all look confused all the time. Some are rude. Definitely have to find a different place to pick up my prescriptions."

"Never pick up phone needed medicine refill or information on medicine but no one pick up, last time someone in store had same issues but that person needed medicine for her heart so if late completely out she might not be alive"

"Unfortunately, the store has gone downhill. its mostly empty, the associates look bored and unhappy, its dirty, especially the drive thru, if you didnt get sick from Covid, you may get sick passing through the drive thru. the pharmacy associates are rude, not helpful, dont really help out, nor give you option nor advise . the front associates are stressed out, and they show it. its asame that people have to work like this. I know because of the area where is located that its not the best, but the customers who still go, need to e treated nice. if you are unhappy working there or you feel that your superiors don't care than you should look elsewhere. and The owners should care more of their employees so they can give a better service."

"They always shut the doors 15 minutes before assigned closing times!!! HORRIBLE SERVICE! In addition, when the pharmacy calls you to let you know your meds are ready, when you get there they STILL MAKE YOU WAIT to prepare them. Why you call me and they not even ready?! WORST RITE AID EVER"