Quality Inn Mount Vernon

"This Quality Inn is absolutely atrocious. The room I was assigned smelt like a wet dog as soon as I walked in. I had to repeatedly insert my room key card before the door unlocked. The bed sheets had visible brown stains on them and their bathtub almost caused me to slip twice."

"Police out front for guest problem on arrival. Room was adequately clean. Typical 3 star type room. No bugs anywhere which is extremely important to me. Extremely bad parking. If you have a big van/truck or any type of trailer go elsewhere. They have two big spots across the street in an unsecured area. The parking lot is made for compact cars. Lots of bums around. Definitely did not feel safe as a woman traveling alone. Door doesn’t have a slide lock or chain lock. Bed was comfortable. Bathroom was a really bad set up. Shower had major damage. Strangely the microwave and refrigerator are in the bathroom. They offer free breakfast but I’m not a breakfast person."

"Checkin was very easy - walked in, gave the desk my name, and they had my reservation with no issues. Reviewed the policies, signed and provided my ID and card I used to reserve. Got my keys and the WiFi password. Parking was pretty good - lots run parallel to the rooms, which from what I saw were all outside facing. Due to where my room was in relation to the stairs, I was unable to park at my door, but was able to park in the spot right behind that one. I get inside, and see two beds, desk with chair, nightstand, TV, and dresser. Further into the room was a mini fridge, microwave, and safe. The air was a wall unit, but worked pretty good minus the fan being very noisy. Bathroom sink is outside of the “bathroom”, which isn’t a problem. Most budget hotels do this, and it works out if you have multiple people in a room - one can shower, one can brush their teeth or do their makeup. Inside the water closet (“bathroom”), was very spacious. The walls on either side of the tub showed water damage, which was obvious why once I turned on the shower. The water pressure was so great that it was hitting the back of the tub wall and spraying outside onto the wall and floor. Closing the curtain was futile as the curtain rod was loose in the wall, and drooping in a way that forced the shower curtain to about about 6-8” on either side. I ended up using all of the towels to clean up the mess on the floor. The tub had rust around the drain, and had a single place to perch your body cleaning supplies. The towels mostly looked clean, but one hand towel in the sink area had stains of some sort. The water coming out of the sink smelled of mold, though that could have been the drain - not sure. The coffee maker cord was obviously shut very hard in a door or drawer, as the cable was crimped so badly that the electrical leads were exposed. There were complimentary shampoo, body wash, and lotion bottles as well as supplies for the coffee. I saw an ice bucket, but failed to find the ice machine on premise. The mini fridge was also due for replacement. The gasket was damaged so much that it was struggling to keep temp, and the ice maker portion was thawing out as quickly as it could freeze. I stuck two ice packs and 6 bottles of water in the fridge, and neither were super cold by morning. The beds are great if you’re renting a room for a fun night. Bounced as much as a trampoline. Linens were pretty clean, but the other bed had a spot that I could not identify. Overall, as far as budget hotels goes, this one was on the cleaner end, but I’m not sure I would stay here again."

"We're rudely treated because we booked through a 3rd party. Room was full of bugs, perhaps cockroaches. We had to contact the place we booked to get a refund. They said they couldn't do it at desk and would not give us a receipt. 2nd room was fine."