Hilton Garden Inn Washington DC/Greenbelt

"Convenient location. Front desk staff working on Sunday morning was amazing! He was very friendly and I left my prop up pillow and called back. He retrieved it and was very helpful. However, the rooms, not so great We asked for connecting rooms and the doors did not work. One door was falling off of the hinges. Sunday morning there was no hot water in the shower, lukewarm at best. But hot water in the sink. The in room coffee is nasty. And to charge for a breakfast that you can get included at other Hilton properties is not acceptable. I will stay at Hampton Inn properties instead. Much better stay with breakfast included."

"My second time staying at this location. Was not impressed the first time, but this time clearly not pleased. At first I thought the suite was nice, but as I looked around I noticed the couch was nasty, the carpet was dingy, and the side chair was nasty. The desk chair arm was broken. The suite had a huge bathroom with shower and tub which was nice. It also had a large ½ bath. When I’m in this area I normally stay In Shirlington, VA where they have shops and restaurants in walking distance. Not much around this hotel that you can walk to. Traveling back in to D.C. from the MD side is not the best."

"We stayed for 3 days and overall it was 3 out of 5. The bed was comfortable, clean and staff were nice. We had an issue with our bathroom and Getnet was there to fix everything, he was friendly and helpful and went above and beyond. 1. But here are few things to expect; old furniture, dirty carpet and the hotel is out dated. 2. They have so many spots that are reserved parking for there diamond guests. Which leads the other guests to park on the side of the building where there is no security cameras. 3. Before I booked this hotel I read one of the reviews that stated they saw a brand new Toyota Camry that had 4 missing wheels on the side parking lot. I thought to myself there is no way that happened. But lord be hold as we checked out and were leaving to the airport I happened to look at the parking lot to the side of the building and guess what I saw…… A BRAND NEW TOYOTA CAMRY WITH NO WHEELS. Not just one wheel but all 4 of the wheels. I was so shocked that I made my husband turn around so I can confirm what I just saw. There is a sign that says park at your own risk but if Hilton can’t provide any form of security to its guests, especially knowing that there is theft activity, that’s not right. And after seen this with my own eyes I will definitely not stay here again. Mostly due to the security issues, I can’t stay in a place where my safety is not valued."

"If you want to swim or enjoy the hot tub please read the reviews. Both were stagnant, disgusting, and cold. I have stayed in Hilton Garden Inns before and we picked Hilton because of the pool accommodations. Skip this hotel. I truly am not a snob but appreciate a hot tub with out a layer of scum floating in top."

"Pool was cold. Hot tub was just as cold as the pool. Green water. Called the maintenance person to come and help. He fixed the hot tub and water started to filter and get warmer but there was no way I was risking my health to get in. Bubbles did not work at all. I expect much better than this at a Hilton. Rooms were ok. Close to BWI which it's fine if that is what you are using this hotel for. Anything more I'd advise someplace else."