ZARA Democracy Boulevard, Bethesda, MD 20817

"The worst customer service I've ever experienced. The manager is blaming me for not having the tag on the item but when I said that at the purchase time ur cashier didn't explain the return policy which each store does. I won't recommend that to anyone."

"How is this location still open? Customer service is the worse. Very unprofessional. Very unorganized. The employees talk like the customers are the scum of the earth. I will not spend another dime in there!!!"

"Came to return an item that I bought online. I haven't been to the mall for ages... The lady that helped us was nice and professional. My experience was Pleasant."

"The worst Store manager I have ever dealt with, how you have an entire shelf of different mark items and wouldnt honor the price adjustment of course I needed the largest which clearly is 10$ more than the MED in the tan color these was actually the only pair that was 45$, not one point did she offer me 10% discount off or anything just completely rude and disrespectful literally allowed a 300$ transaction walk away over and issue on there in. If this how they training their managers I refuse to shop with them again. Entire store is a mess, Prices all over the place. No sympathy’s no ownership or accountability trash."

"Nice zara store , its been there for so long. They have great clothes, for men, women and kids. Store associates are respectful and willing to help. Because its covid time you can’t really testing clothes before behind them , i think for safety issues . Clothes and accessories are well organized ! Machine at the cashier stop working for some reason so we all had to move to the front register from the men area"