CASA Pediatrics

"Before writing this review I ofcourse read some of the reviews from a year ago and recently. The common dominator about these reviews are the FRONT DESK STUFF. I can see that nothing has been done to change this. The doctor is great but the ladies that work at the front desk are Horrible. THEY HAVE ATTITUDE AND WHEN YOU CALL OVER THE PHONE THE RUDENESS IS EVEN WORSE. They act like they are doing you a favor. I called yesterday December 13th regarding my Son breathing machine one girl answered the phone when I ask her the information how I can pick up the machine she yelled at me and told me that I have to confirm it with the insurance so then when I call and speak to the insurance they said the doctor need to put in and a request so that they can Authorize it but when I call back, they were rude. Some girl said she’s not the one that was speaking to me. She has no idea what I’m talking about. I explained to her she put me on hold and She never came back on the phone with me. I called the fourth times, another girl picked it up and she said she doesn’t know what I’m talking about. I explained it to them they still put me on hold never came back the I called for the 5th times the same girl answered, and she was so rude and frustrated and then I told her hey, my son need to breathe and I need the breathing machine and I need help.then they told me I have to go to the office and fill out the form. I wish they could’ve told me earlier because I wasted the whole day just calling and calling the office and not getting accurate information. FyI i have been taking my son at this practice 4th times over the course of 4 years and it was a bad experience with the girls at the front desk.I hate to say we will not be back to this practice even tho the doctor is amayzing."

"Dr Casa is a true Gem! I drive an hour to go see her and it’s always worthy! I began seeing her because my kids old pediatrician mixed up their vaccines. As I found out that she does her vaccines instead of her MA’s, it truly gave me comfort. She genuinely LOVES her job and kids! Another great example of her excellence, I brought my son to see her after being sent home from an ER visit. The ER made me feel like it was something I should’ve just brushed off and was a normal virus. The next day I brought him in to see Dr casa and She looked at my son and immediately knew that he wasn’t well!And all her tests proved her suspicions right! She’s always thorough and I’m so thankful for her!! You deserve all the best Dr Casa! And I’m super happy for you and your office expansion coming up!"

"I am not one to leave bad reviews & this place is truly great. The nurse practitioners are great, Dr casa is awesome & the only reason for the 4 stars is because Mary Walters was so helpful and kind today, although I cannot say the same for Nayra. I had an appointment mishap today and when I asked about it she immediately gave me attitude and was rude about it. Been going to the same place for 5 years and never have I ever been talked to like that right off the bat. She never apologized for the misunderstanding and left a sour taste in my mouth."

"I’ve been bringing my kids for a little over a year to CASA Pediatrics. I must say they exceeded my expectations. From the moment we walk in those doors we are greeted with a smile. The providers actually spend time with their patients and the staff is always there to help with any questions. Highly recommend this pediatric office."

"The staff has always been super friendly and smiles when we've been there. Sometimes certain people may not know certain things and to that I personally suggest meetings, but over all they have been able to help when needed. My son has always got great care and the MAs have been great down to being fast with the shots."