Outback Adventure Co 41 South 3rd Street, Oxford, PA 19363

"I used to love Outback Trading Company. As a cattle rancher and outdoor enthusiast, I would like to think of myself as their target audience. I have bought hats, vests, and jackets from them that are beautiful and long-lasting. Unfortunately, I had the experience of engaging with customer service for the first time and what a let down that was. For Christmas, I received a trapper hat that was ordered in November from family. I used to own a river guide hat from Outback that I wore daily, but sadly the wind knocked it off my head and it was gone. I contacted Outback asking them if I could exchange my trapper hat for a river guide one (they are the same price online) and let them know I have been a loyal customer. Note, they have a 30 day return/exchange policy which I find really hard to swallow especially around the holidays as people travel and are busy. I did not receive the unworn, new with tags hat within the 30 day window. The response I received from the retail manager was surprisingly cold. Not once did she thank me for being a long time customer or voice her understanding for my frustration or confusion over their policy. There was zero empathy during the interaction. My husband and I actually considered at one point we might have been receiving AI emails. She explained to me that as a small business Outback Trading Company cannot afford to ship exchanges more than once because people abuse the system. First, I never exchanged or returned the hat. Second, I offered to pay for the shipping and still received a no. I cannot stand when companies punish loyal customers for people who abuse the system. Especially if you are a small business, does it not make more sense to retain loyal customers than to lose them over $8 of shipping which they even offered to pay? I called two days later to try once more, because truly I love Outback Trading Company's products and wanted to give them another chance. By the way, I never received a response from the retail manager to the last email I sent. The retail manager answered my call and was once again not empathetic. She informed me she asked the exchange department for an exception but they said no. She also let me know I could email Outback Trading Co voicing my concern but they would likely not respond. So let me get this straight, you are a small business, presumably trying to grow and compete against larger companies, and you do not have the capacity to interact with customers? This has been the worst customer service experience ever. I am genuinely disheartened over Outback's lack of effort to make things right. I will not support a company who does not stand by their customers. Buyers beware."

"I love this store, it cares everything I need for fun or horse back riding. Their hats are well made and I like the way the look, they have a nice Head band on the hat. I purchased the chocolate colored 1,and a beautiful comfortable shirt in brown. The prices are reasonable considering how nice the clothes and hats and coats are. My next item on my bucket list is the long style cowboy look coat and I prefer the black one. I definitely recommend the Outback Trading adventure company. They carry nothing but the best. So if your in that area stop by the Outback store and I guarantee you won't be disappointed. And Thank you to the owner for his response back to me. No worries I'll be buying from your company again soon I did end up purchasing the Langford jacket because I love that jacket it has several pockets and I purchased the brown one, you have 2 secret pockets for holding up to 2 handguns and it also has 2 hidden holsters on each side, it's waterproof and it also has a hood that's removable. It's the best jacket I ever purchased plus you can make payments on your jacket or pay the full amount, on your credit card so as I said before I definitely recommend this Outback Trading company."

"I purchased a pair of waterproof keen boots from Outback adventure a couple months ago. I loved the store and the service provided. The salesperson was super nice and pointed me in the right direction of what to purchase. I plan to come back to purchase some more outdoor gear. Would 100% going to this store for all your outdoor adventure needs!"