In Gear Cycling & Fitness

"I'm new to the bike world and purchased an electric bike a little over a year ago. My first time in the shop was because of a flat tire. My boyfriend tried to change the tube but because it's electric he ran into some issues. When I got to the shop I was talking to the older guy and he looked right at me and said " what idiot tried to fix this tire" shocked I just kind of looked at him he then said "tell him to never touch a bike for the rest of his life." I left the bike there for a few days and they fixed the tire. It wasn't too long and the tire was flat again. I called to bring it back in and when I arrived I was greeted with "oooooh noooo, it's you again, if I would have known it was you on the phone I would have said forget it" This time we argued a little because I couldn't believe how rude he was. I ended up leaving in tears but left the bike because I didn't know where else to go. They fixed the tire and gave it a tune up but when I got it home it was in worse shape. The ride was not smooth at all and something was rattling. I called and was told without seeing the bike I can't tell you anything. I found a lose screw and tightened it and that fixed the rattling but it was still a bumpy ride. Before long the tire was flat again! My brother took the bike over and was told the tube they put in the last time was way to big and whoever fixed it actally rolled the tube up to fit it in the tire. So I called to see if it was going to be fixed for free since it was their mistake and i was told the tube would be free but I still had to pay $35.00 for labor. Well if they would have fixed it right the first time their wouldn't have been any labor. I think at this point im going to make a complaint with the BBB and the attorney general! The older guy is more rude and ignorant then anyone i have ever met in my life and i should have NEVER had to pay for their mistake! Its really sad because i refuse to go back there so now ill be inconvineanced when my bike needs worked on. The last time i got the bike back from them the seat was re-adjusted and i almost fell off when i stoped at a stop sign. Why does the seat need re-adjusted to change a tire? Poorest company i have ever dealt with. They surely dont appreciate the business people bring and the older guy needs to either retire or change his tampon cause his attitude/personality SUCKS! I would not recommend going to this bike shop!!"

"I recently got a very special Ferrari bike. I think it sat for over 10 years. The original owner of course said everything was fine but the gears were all messed up and wouldn’t shift, the handle bars were binding, and the chain was super loose. This shop came highly recommended and now I know why. They fixed everything and now it’s working great. Harry and the others guys were super cool and the price was reasonable. I’m happy to come back here again where people actually care."

"They just dropped off my bike. They made sure it was delivered before the rain. NO charge! Fantastic customer service. Family owned business. They were able to find my bike when other places could not. Fair pricing. Only a week from when I ordered it til it was delivered. I have only heard good things from others."

"First time in the store for me. I haven't ridden in many years. Dan patiently discovered my anticipated usage, answered my questions and is an excellent no-pressure salesman. Scott also provided some information and was fun to talk to. I would unreservedly recommend this store to anybody looking for a nice bike. Almost forgot: The follow-up service is as expected for a "real bike" seller."

"nice shop, good people. the owner let me try out the bike in the lot before i decided, and they have a generous military veterans discount! The flag hangs at the front of the shop :) I had to get an adapter to mount the bike on the rack after purchase, and one of the kids that does bike work came out to my car and explained the through fork pin, and brought tools out and we got it on the rack great. Very glad they carried the bike I ended up wanting the most. Not pushy, good info, nice guys. thanks!"