Rite Aid,

3939 Butler Street, Pittsburgh, PA 15201

"The pharmacy here is terrible-- it took a year and a half and six tries to finally be unsubscribed from the automated refill program, which I never signed up for in the first place, and today my prescription delivery was canceled (without letting me know) because of a technical problem on their end, and I won't be able to receive my medication (for which I'll have to undergo this whole delivery arrangement process again) until Tuesday (today is Friday). This is, unfortunately, not an isolated incident. Go literally anywhere else."

"Walk in ask for flu shot. Five people standing around doing nothing say I need to book appointment online so I start and select appointment time for ten minutes from now. I couldn't tap "confirm" button. I ask the five people standing doing nothing why and they say someone else took that time and I have to pick another time. Nothing available until evening. Such horrible laziness."

"The pharmacists are wonderful. Always nice and go out of their way to answer any questions. Give them 5 stars. On the other hand, there is a lady that has the worst customer service skills. She is extremely rude and seems like it's a huge bother when she waits on you. Try to pick up my prescriptions when she's not there."

"The tall older man with salt and pepper hair was super helpful and kind. He made my day"

"The pharmacist and entire pharmacy staff at this location were helpful and went the extra mile to make sure I did not have to go another day without my medication. Even though there are many hoops they have to jump through (as my medication is scheduled and also in shortage), they did not say "It's not my problem". They worked with me, did what was in their control (legally), and did not treat me poorly even though a stigma exists surrounding this medication. Despite having to deal with clients blaming them daily for the strict controls, shortage, and imperfect health plan system they did not create, they were professional and patient with me. I wish I caught their names, however I was too frazzled and focused on myself to notice. Anyways, the pharmacy staff on Butler St. is Grade A and the only way I can think of to show my appreciation is to leave a review (which I never do). They all deserve a raise or at least a bonus!"