Severn River Ear, Nose and Throat 600 Ridgely Avenue, Annapolis, MD 21401

"I have been suffering from ear infections since I was a child. I have been going to Severn River ENT for years. Recently I saw a specialist because I felt I needed more specialized care for my chronic infections. They removed a wick from my ear that had been left there by SR ENT for more than 6 months. The doctor, I felt, was also very unprofessional after giving me “homemade “ ear drops."

"I would recommend Dr Kleiman to anyone needing ENT services. I walked in on Wednesday with an emergency (no voice at all) & asked to be seen asap, received appointment for the next day (very accommodating). They were able to see a problem I wasn’t aware of on my vocal cord & put a plan of action into play. He and Heather provided key information and listened to my concerns. The rest of the staff was very friendly, as well. Thank you to all for helping me with my issue & getting me in quickly."

"This place is a fraud. I had a treatment that left my neck swollen and uncomfortable so I canceled my second appointment for the same treatment well in advance. Wrote an email, calling 25 days in advance (talked to Sue). She says “she’ll cancel my appointment”. Then I get an appointment reminder via text so I call back and Sue says my appointment was canceled. They have now sent me 4 $800 invoices. I have called the billing number umpteen times, left message, and no reply. Now they are threatening to turn this over to collections. I’ve called BBB and I will NOT stop until someone calls me back. My words, no exaggeration. This place is a sham."

"He may be ok but he is surrounded by useless people. Everything regarding my consultarion with Dr Lee Kleiman was terrible: 1) It took me 3 calls to make an appt. You always reach a voicemail. You better do leave one so they can call you back. They did, same day. but because in my message i said i though i had cancer. 2) They offered me an appointment for 8 days later at 3:15pm and asked me to be there 10m prior because 1st consultation. I did. At 4:45pm, still waiting in the lounge with 10m twin babies (who i had no choice but to drag with me), they came and said "they were running behind" and if i wanted to re-schedule, which i refused. I knew they wanted to go home at 5pm but i was not leaving until i;ve seen him. So at 5pm they moved me to the room and the nurse numb my throat (she thought she did). Then i was moved a another room so the tech could slip the camera though my nose whole but she realized i wasnt numb enogh. So we had to start all over and spray more gas and wait 10 more. They took some pics. About 15 mins later Dr Kleiman showed up, asked me 2 questions, never apologized for making me and my babies wait almost 2 hours. He said i had nothing and had no explanation for the swollen throat. He asked me to take a lot of water for a week and if that did not do anything call so he could prescribe antibiotics. (Despite i insisted to start the med right then because the ball i feel in my throat has now over 2 months). Before i was sent home they offered me to make a follow up appointment and they said "dont come in the afternoon because YOU ALWAYS WAIT 2 HOURS" (So it wasn't just a one time urgency they had back there when i asked them about the delay). Early mornings are the best. Late mornings you have to wait about an hour"... so be prepared or save yourself the time and book somewhere else. So a week later and tons of water urinated, i called at 4:53pm to ask them for that prescription to be faxed. Someone answered. I explained. She said if needed to hold. Music comes along. More music. 7 Minutes of music. and then transferred to voicemail "we are closed". Of course!! coming from these people i wasn't surprised. They dont give a penny for you, your time, how you feel. Anything. I left a nasty message to be called first thing in the morning. They called me at 2pm next day..."