Inova Primary Care - Ashburn HealthPlex (Landmark Crt) 22505 Landmark Court, Ashburn, VA 20148

"If I could give no start I would. This place needs to hire new people for the front desk asap! I walked in with two sick babies and they were too busy talking to each other to even greet us or guide us where to sign in. I’m stuck with a bill because they refuse to take my insurance card which I’m not paying for. Who ever is their supervisor needs to be fired! Horrible horrible er"

"I am writing to express my deep disappointment and frustration regarding the recent service I received at your medical facility. I visited your establishment on 8/7/2023 for the purpose of filling a medication prescription, and I am dismayed by the unprofessionalism and lack of care I encountered throughout my experience. From the moment I entered the facility, it was evident that patient care was not a priority. The receptionist seemed disinterested and provided no assistance when I inquired about the status of my prescription. I waited for an extended period without any communication or updates, leaving me feeling neglected and disregarded as a patient. The lack of attention to detail and dismissive attitude only exacerbated my frustration. What is most disheartening is the apparent disregard for patient well-being. It is evident that the staff at your facility are not adequately trained to provide the level of care and professionalism that patients deserve. I felt like my concerns were not taken seriously, and this is simply unacceptable. As a patient seeking medical care, I have a right to expect a certain standard of service, respect, and professionalism. Unfortunately, my recent experience at your facility fell far short of these expectations. I am left feeling disillusioned and concerned about the quality of care provided to other patients as well. I strongly urge you to address these issues promptly and take the necessary steps to ensure that such instances of poor service and unprofessional behavior do not recur in the future. Patients entrust their health and well-being to medical facilities, and it is crucial that these facilities uphold the highest standards of care and professionalism. I would never go there again!!!!!!!!!"

"Today I had a Emergency and I walked in to this place call ER I didn’t need to see any doctor just to do simple chest X-ray. The receptionist woman was so not cooperative with so much attitude. I told her that on other clinic sent me there she said we are busy snd you have to wait. After waiting for half an hours I went sbd I faked what’s going on? She said there are 7 people head of you. I said mom I am not here to get into ER I am just here to do simply chest X-ray. I felt that I am talking to the wall. I walked away and came home. This place is absolutely awful"

"Worst experience ever. They put me through a week of HELL. The rude lady at their reception set the tone for my experience... I should have known... I am in remission from cancer. My nephrologist sends me to get blood work done for the one kidney I have left, the other one was removed due to my previous cancer. Their lab managed to switch my lab results with another patient who by chance is seriously ill with cancer. My nephrologist gets the wrong results and calls me and tells me to go back to my oncologist URGENTLY as something serious is wrong. As a cancer patient in remission what you think??... I was thinking my cancer was back with a vengeance. Almost a week later my nephrologist calls me back telling me that things did not look right as there were too many inconsistencies in the bloodwork compared to prior results. He then found out that the birthdate on the results that were sent to him was different from my birthdate. Same Name and Last name but different birthdate. Turns out the Inova MediPlex lab in Ashburn sent the wrong bloodwork that was for another patient to my Dr. Inova gives a sh&^%$ that they put me through hell for more than a week. They are yet to acknowledge their mistake and apologize. If you have any choice STAY AWAY from this place. Not only a toxic reception desk but this place is the definition of amateur time."

"Needed ultrasound imaging and tried FRC but delays as usual so tried Inova and they had an appointment the next day at the Health Plex in Ashburn which also has hospital facilities as well as PT on the second floor. Front desk decent although they seemed worried on small white tape doctor used to spell diagnostic issue. Fortunately no issue with technician and procedure done quickly and efficiently and rep[ort made available later in my chart"