American University Student Health Center Washington, District of Columbia 20016

"Great Experience. Over the past 4 years of being a student at AU I have received excellent care from the American university, student health center especially with Dr. R. everyone at the student health center is so welcoming and caring for the students and really helps to make everyone feel comfortable and listened to. I’m not sure at all why there are so many negative reviews but I’ve always had a fantastic experience, both in the clinic, and when I am contacting my providers online or when I reach out via phone. Would highly recommend."

"The worst Hospital on the planet, I w never go their again, I got a infection , and the GI Doctor refused to trick me, all the Doctors is very bad, black people get tricked very bad. RUN !!!!"

"Not sure why this has so many negative reviews. The ability to send messages to your doctor(s) is convenient, most tests and appointments are extremely cheap/free on the AU insurance (which I get for free for my graduate student funding package), and every doctor I've met with was extremely helpful."

"Horrific and embarrassing. I had an appointment with the health center to get a simple refill on a prescription (which I was only given one fill on to begin with even though it was a prescription that I had been using for years). I was not aware that the health center now has two different entrances for COVID related symptoms and other patients. I went to the side of the health center that has always been the main entrance, and waited to talk to the front desk person for ten minutes as they went back and forth with another student over an issue they were having. Finally they spoke to me and informed me I was at the wrong place to check in, and I walked to the other side of the health center where I was told my appointment had been cancelled because I was late. I explained what happened and that I wasn't late, and the person who delayed my appointment even came over and acknowledged what happened. Even though they apologized for their wrongdoing, they refused to see me and they had no more appointments for that day. I was completely out of my medication and needed the refill that day or else my health could be jeopardized. Despite me explaining all of this, they continued to refuse to have an NP see me and told me "it wouldn't be fair for other people if I delayed their appointment." It really would have taken all of a minute for an NP to push through a new prescription for a medication I already had filled by the student health center, but why would anyone at the health center actually care about students' health? I was told to go to the CVS on Wisconsin Avenue and that they couldn't help me. I went to the CVS minute clinic and they had no appointments. Because of all of this, I had to go to the ER just to get my medication urgently refilled, and I also had to skip my shift at work that day to make sure my medication was addressed timely which impacted me financially. If you can avoid going to the student health center DON'T GO. Their negligence is disturbing."

"Had an incredibly rude and off putting experience on the phone with be constantly cut off while speaking, having my questions dismissed and an overall disregard for anything I was saying. It’s actually sad we’re in a pandemic and clearly customer service skills aren’t needed to do customer service at AU. It’s a health center, endless students are getting sick but don’t want to deal with poor attitudes. Note to self: never get sick on campus because that was actually ridiculous"