Mt. Washington Pediatric Hospital 1708 West Rogers Avenue, Baltimore, MD 21209

"We took our daughter here for her first visit at endocrinology with Dr. Akara and had such a good experience! Front desk staff was quick and helpful, we were taken right on time! Dr. Akara, Dr. Jazz/Jackson we’re so kind and patient with us as they explained the appointment and next steps. The phlebotomist was amazing! Our 2 year old didn’t make a peep during her blood draw and even got to pick a prize after. Thank you to you all!"

"I don't have a problem with the care, but getting a bill 13 months after service is outrageous. How can anyone run an operation where they get to just tack on a new bill to completed services whenever they need to balance the books. It's unfair, incorrect and basically impossible to contest. Shame on them."

"****a year later edit ***** YOUR FRONT DESK ASSOCIATES ARE THE MOST UNPROFESSIONAL, IMPERSONABLE MEDICAL STAFF I HAVE EVER HAD TO DEAL WITH. They don’t greet you when you come in the door, tell you how to sign in and there’s nothing posted telling you what to do. They are ALWAYS too busy to sign you. They make you feel like you’re bothering them by checking in. I absolutely HATE having to come here. After all the years of coming here the only time the front staff was decent was when there was Owners/Donors of the building here for a visit. I love my son’s Endocrinologist, but the office staff is always ridiculous. After YEARS of coming here it’s still the same problems. Half the staff is miserable and they don’t speak to your children. If you come early for your appointment, as told to in the messages, you WILL sit there until your appointment time. You’ll watch everyone that came in after you get triaged, while you wait for your appointment. I have never once came here for a doctors appointment and not had a problem with the office staff and their ridiculous attitudes. I really wish his doctor would pick a different facility."

"Terrible Experience Here- Do not choose this hospital for your baby's NICU stay. I feel that I was traumatized after having my son here for several months. 1. Nursing staff were the main issue-We had a great nurse on day one. After that it was a mixed bag: I had one nurse call my son a "monkey." Some of the other nurses were very condescending. One nurse stated that "Dad is doing great, but mom is not confident." What an empowering comment for a first time mom! I had nurses flirting with my partner. Some nurses were downright nasty, and I wondered- if I had never met them before, why they were behaving in an unfriendly manner. 2. Our main doctor was great; highly communicative. 3. Administrative staff were friendly and helpful. 4. There are no bathrooms in the patient rooms and hardly no privacy for each family. The room design does not lend to comfort or thought about families who may have a longer stay. 5. They are understaffed 6. All parent courses and trainings occur during the day and not in the evenings when some people get off of work. 7. Overall it was a judgemental enviornment instead of a helpful, healing, and supportive one."

"Long overdue review. I just want to start out by saying thank you!!! I know I had my concerns with this place before I even gave it a chance just going off reviews I read online. It’s crazy to me that I almost passed up the option to get my daughter KEHLANI transferred to you all because of the review I read. I’m so thankful you had my daughter at Mount Washington. I’m so glad you heard our concerns and you addressed them RIGHT AWAY. Dr. Chudow keep doing what you’re doing because the amount of love you show each patient of yours for the breef moment you have with them is just amazing. I’m also impressed u had a folder you carried around and had all my daughters notes in there so if I had ANY questions you had a response. Thank you again for being you and taking amazing care of our daughter. I will add this the 2nd floor has a way better system and layout. Also our daughter care was perfect on the 2nd floor. When she was transferred to the 1st floor (should of never allowed) the care for her was absolutely horrendous and they just acted like she was another number not A baby in need!!! Also Teddy and Adrian for the therapy are AMAZING!!!"