Ann Sacks 1629 14th Street Northwest, Washington, District of Columbia 20009

"Overall I was happy with my tile but the sales people could brush up on their people skills. I found the rep to be a bit snarky and arrogant. Come on, you sell tile and bathroom stuff for a small company. Maybe its the Ann Sacks way. I would def not purchase again from this place."

"I have 2 designers helping me on my bath/closet/bedroom project. They both choose Ann Sacks as their immediate "go to" for selection and quality. Jamie helped us at Ann Sacks and I cannot imagine a more knowledgeable and professional associate to show me everything I wanted to know/see in regards to style, color, texture, practicality - you name it. She had answers for everything and offered alternatives or even better recommendations for what I am trying to achieve. She looked at the blueprints for the project and intuitively knew where to direct us. The selection is unbelieveably vast and so BEAUTIFUL! I highly recommend Jamie and Ann Sacks for a stunning result!!"

"I've had a really wonderful experience with Jamie Tedrick, who is one of the design consultants at this store. I've worked with her remotely and she's been extremely gracious and patient and responsive."

"Beautiful selection of tile but unfortunately misleading customer service during and after the sales process. Similar to the previous reviewer, the salesperson explained how we should order extra tiles because the return process is easy. Quite the opposite, the return process is nearly impossible because the packaging that the tiles are received in is not suitable for the return shipping method that Ann Sacks arranges for return shipment, making it impractical to really return any product. Tiles cannot be returned to the store, they need to be repackaged and protected to be shipped back to their warehouse without damage. Beware the upsell sales pitch."

"Disappointing customer service. Ann Sacks agreed to take a tile return with their label and using their preferred shipping method. I sent it back in exactly the same box in which it was sent to me and I further labeled the box as fragile. The shipper destroyed the tile (box was bashed, etc) but the cost of the loss was within Fedex's basic insurance amount. Ann Sacks said yes you used our shipper and method of return but the tile was damaged in shipment and so we won't take the return. So, ok. I asked for an invoice so I could ask the shipper to be responsible for the loss and Ann Sacks said they would not "allow" a claim against Fedex and since they paid for the shipping method/label I had to eat the loss. The monetary amount is not huge, but Ann Sacks bears responsibility here for not allowing a proper customer recourse. When sending a shipping label, Ann Sacks easily could have indicated returns need to be re-packaged (how would I know the box they sent it to me via the same shipper in was now going to be inadequate?) And there was no need to cut off proper recourse for reimbursement because Fedex clearly did not treat the fragile shipment as fragile."