Ferguson Bath, Kitchen & Lighting Gallery 800 East Gude Drive, Rockville, MD 20850

"Very knowledgeable and helpful. Also very expensive. When we went to actually place the order. They were unresponsive to our email and I had to call in to get some attention and place the order"

"Little pricy, but a great place to gather kitchen/ bathroom ideas. The woman at the front desk was also super friendly and helpful with anything you might need without being too pushy."

"I had a wonderful meeting set up with my designer and Ashli. Ashli was incredibly knowledgeable, thoughtful, and thorough. I highly recommend!"

"I’ve had a fantastic experience working with Myrina at Ferguson. She’s been attentive, helpful, and warm, and has brought ease to a process I had found overwhelming prior to working with her. Highly recommend!"

"Unfortunately, Ferguson is one of the few on-stop shops for high-end appliances and bath/light fixtures so they are using this to their advantage--a lot of homeowners and contractors use them without questioning their service, prices nor products. We had a sales person who was dedicated to help us--besides aesthetics, my partner is very involved in the functionality aspects of items and I would say the sales person was less helpful with those particular questions. Also, when we had questions post-visits, she was for awhile non-responsive. Anyways, we did make a rather large purchase of many appliances early last year--due to delays, they were shipped out to us a few months later--and as our home was under renovation, we could not occupy it until later in the year (we had to get an inspection and there is proof that we could only occupy and thus, use the appliances after that date). Anyways, we have somewhat minor issues with two appliances that we can live with, but a more significant smell issue with the stove--anyways, after being disconnected and calling back on my own for 4 times today--I was informed that they can't send a tech to inspect the issues as it's been over 1 year from the actual date of purchase--even though we didn't receive the items until several months later, and then could not move into the house for awhile. So basically, we had perhaps 4 months to figure out if something is wrong in the midst of moving/settling in. Warning to future homeowners, especially if you are doing renovations/building, if you can't use the appliances immediately to figure out a problem, I would go elsewhere. Also, their filing of claim system is antiquated and while you may have purchased from them and there is a clear invoice, they still want both a model and serial number....for the stove, there is no serial number that is easily located as it was installed and likely the tag was taken off (who cooks with a tag on?) Separately, while we did make a large purchase with appliances--my partner and I did do more research and got our lighting fixtures and bath accessories elsewhere as we got more dedicated attention to those items at respective stores, and also better pricing. Updated 092022–after this posting ferguson did reach out and fix the major issues. Just wished that it didnt require posting a negative review before I got any help."