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Bray & Scarff
831 Rockville Pike, Rockville, Maryland, United States
About the Bray & Scarff
Bray & Scarff is a reputable institution located at 831 Rockville Pike in Rockville, Maryland, United States. As a general contractor, home goods store, and retail establishment, Bray & Scarff offers a wide range of products and services to cater to all your home improvement needs. From kitchen appliances and furniture to plumbing fixtures and lighting solutions, Bray & Scarff is your one-stop shop for all things related to home improvement. With a knowledgeable staff and a commitment to customer satisfaction, Bray & Scarff is the go-to destination for homeowners looking to enhance the beauty and functionality of their living spaces.
Photos of Bray & Scarff
831 Rockville Pike C, Rockville, MD 20852, United States
Opening hours of Bray & Scarff
Monday:
10:00 - 18:00
Tuesday:
10:00 - 18:00
Wednesday:
10:00 - 18:00
Thursday:
10:00 - 18:00
Friday:
10:00 - 18:00
Saturday:
09:00 - 19:00
Sunday:
11:00 - 17:00
Reviews of Bray & Scarff
"My wife and I had the best experience at the Rockville bray and scarf. We needed to replace all of our kitchen appliances. Patrick greeted us right away and was very helpful and answered all of our questions. They offered us the best value for our money. We were very pleased. Great customer service."
"This is my, personal, my company as a business and our clients’ the first stop for appliances place. Patric takes care as of his own and all questions answered immediately. Delivery and service calls answered as soon as they arrived on the call basis. Can't ask for more attention and customer care!!!!"
"Thank you so much for an outstanding experience. Gary at the Rockviile branch was very helpful in helping me choose the model of refrigerator we purchased as well as made every aspect of this transaction. Easy and customer friendly. Thank you, Gary."
"I would give zero stars if the system allows. I have purchased products from Bray & Scarff before but not from the Rockville location. My wife and I purchased a microwave in November to included delivery and install. The Salesperson was not forthcoming on all the costs. Nonetheless we placed the order and scheduled the delivery. I took off work for the delivery date and within 2 hours of delivery window ending I received a call stating the installer would not make it and they would have to reschedule. I called the Install & Delivery Department. Very poor customer service! I spoke to Shantel and then Jerome who rescheduled the install and agreed to refund the delivery and install fee ($149). The new install date arrives and no one shows! I called the Install & Delivery number and asked to speak to the Manager, Steve who tells me Jerome never entered the new delivery date in the system. Two days off work and still nothing! After three conversations with Steve he rescheduled the install for a Saturday and agreed to refund and additional $50 for a total or $199. He confirmed the refund was in the notes in their system. The install was completed and after two weeks the refund was never received. I called and spoke to Steve on December 21 who was talking to someone else during our conversation (assuming it was the person who completes the refunds) and said they would issue a check that day and it would take 17-21 days to process. He said they do not refund credit cards (which is how we paid). I pushed back and explained that this was unacceptable and they finally agreed to refund my credit card and promised it would be processed that day. Of course that did not happen. It took another day and another call. Then only refunded $149. when I was promised $199. To date I still have not received the additional $50. My family and I will never do business with Bray & Scarff again and neither will the friends and neighbors we tell."
"We were welcomed immediately and received detailed answers to our questions. We also got helpful suggestions and advice without being given a “hard sell”. We have lived in Rockville for 40 years and bought all but one appliance from them. The one we bought elsewhere turned out to be a complete mistake. You can trust Bray and Scarff."
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