CVS

"This store has gone down hill. I have shopped at this store since it opened. Empty shelves and poor displays. I will be shopping elsewhere from now on. While the associate was pleasant, not much she could do when even basics are out of stock. CVS used to be a great place to shop. Not any longer!"

"I had two prescriptions called in. One was incorrectly sent to another location. Fortunately, a young man named Kevin was working earlier today. He was courteous and very nice to deal with. He explained what happened and asked me to wait a few minutes and got the prescription ready. Kevin is an excellent employee for CVS and I expect he will have a long and successful career ahead of him."

"The CVS on Constitution Blvd in Kutztown, Pennsylvania is always clean and well organized. CVS has great sales and offers Extra Bucks on purchases. I can also get coupons for additional savings on the CVS App! It’s a great place to shop!"

"I have been using the Kutztown CVS pharmacy for close to 20 years and been fairly satisfied with pharmacy and extra care benefits shopping in store. In the past 6 months, it has become the MOST FRUSTRATING, PATHETIC experience trying to get prescriptions filled. The drive thru is hardly ever open, sign stating short staffed. Then you go inside to a line of 6-8 people waiting for 1/2 - 1hr. for meds. You may as well not even have automated phone service to call in renewals! After calling in and waiting 2 days to pick up, still not ready, and TOLD THEY ARE 3 DAYS BEHIND FILLING PRESCRIPTIONS. YES, I KNOW I CAN CHANGE PHARMACIES AND AM LOOKING INTO IT. But I just need to tell you how completely ridiculous this is becoming. You can't call to renew meds too early, they won't fill it, then you renew on time and they are so far behind that my husband has run out of heart medication! This review is NOT directed at the employees, I believe this is a Corporate problem. Either fix it or close the pharmacy!"

"Urgent care phoned prescription in for me. I called pharmacy (and was on hold for over 30 minutes) to ask when to come in for it. At first they said they didn't see my prescription at all. After I said "it was phoned in from urgent care", then they saw it. I was told "wait at least an hour" to pickup. I waited two hours. Upon arriving, they (once again) could not find my prescription, which also meant they hadn't even started on it. Once they found it (again), I waited for over 30 minutes for them to fill out."