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NAPA Auto Parts
15140 Kutztown Road, Kutztown, Pennsylvania, United States
About the NAPA Auto Parts
NAPA Auto Parts is a trusted institution located at 15140 Kutztown Road in Kutztown, Pennsylvania. Specializing in car repair and maintenance, this store offers a wide range of high-quality auto parts and accessories for all makes and models. With knowledgeable staff and excellent customer service, NAPA Auto Parts is the go-to destination for all your automotive needs. Whether you're looking for replacement parts or tools for DIY repairs, you can count on NAPA Auto Parts to have everything you need to keep your vehicle running smoothly.
Photos of NAPA Auto Parts
15140 Kutztown Rd, Kutztown, PA 19530, United States
Opening hours of NAPA Auto Parts
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of NAPA Auto Parts
"These fine folks had the parts I needed for a weekend project. I found them to be both knowledgeable and helpful."
"Always loved this place and will continue shopping there. Only had $4 cash and a few dollars in my bank account for a bill. Asked if I could do 4 cash the rest debit on a $6 purchase. Guy told me it would be easier for him to do just debit and let’s do debit and get it over with. Hmmmm. Not coming back. Unprofessional at its finest. Would rather deal with autozone then deal with laziness. Just needed a window breaker fuse. “Let’s just use debit and get it over with” really? Come on learn your job"
"Stopped in to pick up the parts I ordered on line. Was charged xtra on my card and need to call manager to find out why. Overall, good experience. Great prices and if you sign up for the rewards, you can get additional discounts. I saved an additional $5 on this purchase. Definitely helps. Thank you."
"Absolutely loved the service here! Goes to show how taking an initiative goes a long way. First, went to this Napa somewhat defeated after going to AutoZone and Advance Auto and not being able to find my air filter as my car is imported. The gentleman that attended me said he can try ordering it which I agreed to but not expecting much. Second, got the call that it was in and as soon as I got there I started to remove my old air filter to match it up with the new one. At which point I surprised to see someone outside asking if I needed help. This is the initiative I was talking about. Third, after matching the air filter and fitting the new one which fit like a glove. They went above and beyond and waived the shipping cost which I was quoted originally. This my friends is how get customers. Will definitely be going here again!"
"My daughter is freshman at Kutztown, her car was having trouble starting, so she took it NAPA on Kutztown Road. Find out the battery was shot, purchased a new battery, car wouldn't start, being the Dad I called asked if we could keep the car there over night and have it towed to garage next day, they said no problem and even pushed to the side. My daughter returns, less than 24 hours later and the car is gone, she inquired and they said Mike Ziegler, owner of NAPA, called and had it towed "because it was there for two days", obviously NOT true. I called the towing company and they said it would cost $183 for the tow from NAPA to their place and then to local garage. Fortunately, after hearing the whole story the towing company reduced it down to $100. I had already arranged for another towing company to pick up car at NAPA and tow to local garage for $65. So I was out $35 because Mike Zielger, owner of NAPA had my car towed. I called around 9am today and asked how I can recoup the $35 I am out because my car was towed, I explained the whole situation, that we spent $100 on a new battery and I would like a way to get the $35 back. Completely rude, "I'm not going to cover the cost of the tow" Mike Ziegler said, I explained his employees said it was ok to park there and actually pushed the car for my daughter to move it to the side. Mike Ziegler called me a liar and he employees would have never said or done that. The rest of the guys are awesome there, just don't ever deal with Mike Ziegler, he doesn't care about his customers, I guess that is what happens when you own a few stores, you forget how you got there. Dave W"
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