PetSmart 427 Arena Hub Plaza, Wilkes-Barre Township, PA 18702

"I was going in to get a new harness for my rapidly growing Golder Retriever puppy. Now, he has managed to escape from every harness I have gotten him to date. I thought how fortunate an employee was stocking harnesses. I asked her which was best, and without hesitating, she said this type. It was a simple harness, one of the cheaper ones there. She also had an escape artist, and the one she pointed out was the only one her dog couldn't escape from. The brand was Top Paw, but any harness built like that would work."

"This is the only place for my Furbaby They are really friendly and if you need something and its not available they WILL let you know as soon as its in. Thee BEST groomer (Casey) EVER!!"

"In the Wilkes-Barre location I had a terrible experience with two associates Megan and Allie in the fish department me and my son were out shopping all afternoon for school clothes and I made a promise to him a few days ago that if he cooperated and was a good boy that he would be rewarded with the fish that he wanted I've had this fish before I've had fish tanks for 30 plus years in my home I have experience with tropical fish goldfish indoor tanks ponds saltwater tanks. Instead of greeting me and treating me nicely Megan and Allie decided to just belittle me everything I said they had a response and a question to and it wasn't nice it wasn't friendly it was degrading it was belittling they made me feel stupid and at the end of the day Allie denied me the sale of a fish. My son was saddened and my feelings were hurt that I wasn't able to enjoy the rest of my afternoon with my son and go in the pet store and get him happy and excited for his fish which he was very happy and excited but he had to walk out with sad face on and broken heart because we were told no to the purchase of a fish! # she stated she was concerned about the fish and didn't want it to die once it left the store! I expressed to her I thought she should have the same concern for the 10 gallon tank that was full of about 300 to 400 goldfish that were named feeders that everyone of those fish in that tank could possibly leave the store and die it made no sense. I should not have been treated the way I was treated. I should not have been talked to as a customer the way I was talk to. It was just a disgusting terrible experience. And I don't want anyone else to have to deal with this like I had to.. Also Allie did have 2 young girls also shopping for fish. She did not question them like she questioned me she did not treat them the way she treated me those girls pointed to the tanks that I want two of these two of those they were backed up and they were on their way and they had a conversation about me while I was standing 5 feet away so not only degrading me to my face but now she's talking to other customers about me and I wasn't causing a scene. I was regretting the store choice I made. In all there are quite a few people I want to say 11 to 15 maybe people that were all in this area that all heard this going on and we're all staring me down because at that time I was agitated being told I wasn't allowed to make a purchase!!! I have filed a formal complaint with PetSmart and I have contacted a lawyer I nor anyone else should ever have to deal with the situation that I had to deal with yesterday as a customer in a store."

"Like I said befor my dogs get treated differently they won't even put a bandana to my boy and my girls come out with the same rubber band that I take them they are my kids and I feel bad when they do that to them and this are my 4 kids"