Hair Cuttery 11000 Roosevelt Boulevard, Philadelphia, PA 19116

"My daughter and I have been coming to this location many years and sadly, won’t be back. I have seen many stylists here through the years and they all have been great. I always boom our appointments through the app. There have been little blips like stylist’s cancelling the day of or losing power in the middle of my service. (but being charged full price even with walking out with wet hair since they could not dry without power) But today I walked in for my scheduled 12:00 Bayalage. Another stylist told me my stylist was rinsing the previous client and would be with me shortly. At 12:15 my actual stylist apologized and said she would be with me shortly. I had previously seen this stylist and she was late taking me back the last time but she was so sweet and apologetic I let it go. Plus I was not strapped for time so I didn’t complain. At 12:30 I see her escort the client to the sink area and just start to rinse and wash her. So now it’s already well past my appointment and she still had to wash and possibly cut and style the other lady’s hair! So I went up to inquire and the other stylist said she did indeed need to blow dry the other client. She said she understood why I was upset but said she could not “speak for the other stylist”. I get it and she was very nice but I was still disappointed . All she could offer was for me to come back at 3:30 to have someone else do my Bayalage and that didn’t work with my schedule. All I can say is do better and don’t schedule appointments or walk-ins so close to people who actually took the time to schedule an appointment. Honestly, why even offer the option if you are not going to honor the time? And I totally get waiting a bit beyond my appointment but anything beyond 10-15 min is just not right. Also, they could have called to let me know they were going to be that far behind and I would have probably saved myself a trip there and rescheduled another day."

"The more I think about it the more I start feeling paid over 200 dollars for nothing. Where did you graduate from? If dark hair wants to go LIGHTER, all you have to do is STRIP THE COLOR OFF.. it would be a double process. Not that hard to do.. people do it all the time.. then you use TONER.. I didn’t get a lighter color because “color doesn’t lift color” ok, THATS why you use BLEACH. You strip off the color. Because along with highlights you’re technically damaging the hair anyway.. the Hispanic community does it all the time. And you would use a 40 developer it’ll reduce time and be more efficient. You have no idea what you’re doing."

"I usually see Tracy and she was booked but I needed a haircut badly and decided to go with whoever was available. Karen cut my hair beautifully and listened to my every concern about keeping length and layers. I added short curtain bangs which I never got because I was scared...she did an amazing job and I am impressed! She was super friendly and not an awkward moment between us. P.s. I drive from Jersey Shore to go here ONLY:)"

"Saleema was so disengaged throughout the hair cut and did not make any suggestions for the hair. I showed her a picture of what I wanted and I don’t know what she did lol! The final result was horrible, it looked like two steps of hair, I almost cried seeing how poorly it was done! I had to specifically ask her to angle it so it at least looks a bit better on the front. Still charged me $60+ for God knows what - she charged me extra for “long hair blowout” when I didn’t even get shampoo/conditioner/blowout, but I still had to pay such high price for a horrible haircut! I had to go to another hair salon 3 days later to fix this!"