Herringbone Salon 1854A Frankford Avenue, Philadelphia, PA 19125

"Early fall I booked an appointment excited to find a new stylist in Fishtown. The night before my appointment my son fell sick, early morning 8:00am I called the salon and left a voicemail: "Good morning, I understand this is very late notice and I understand you have a policy, however my son has fallen ill and needs to stay home with me, is there anyway I can move or reschedule my appointment, I completely understand if I cannot." As a parent I don't believe I deserve special treatment, therefore I was simply interested in knowing if there was a possibility of any flexibility. An hour or two later, I received a phone call and a very rude person decided to "educate" me on what a "cancellation policy" is. I never once argued, but her/their tone was demeaning and it left me both hurt and infuriated at the lack of human decency from the person on the phone at Herringbone Salon. That afternoon I bundled up my sick 2.5 year old son and took him to my appointment in his stroller. Upon my arrival I waited for my stylist, and during my haircut my son sat in his stroller with his ipad, the stroller was on the right side, out of anyone's way, as there was no other stylist on that side that afternoon. Moments into my appointment she/they (front desk receptionist) asked me to move my son's stroller, again he was NOT in anyone's way, even my STYLIST said "he's fine", in fact there was only one stylist working on the right side of the salon that day, and that was my seat. Another 10 minutes later she/they insisted my son turn the volume down as others are bothered... there were 3-4 other people in the salon that morning, completely immersed in their conversations. And as a mother I am extremely self aware NOT to bother other around us, this person was literally annoyed the minute I called in the morning to the moment I left from my appointment. I later proceeded to share with my stylist the rude attitude of the receptionist over the phone and her consistent pestering of me and my sick son during our visit. As much as I enjoyed the actual hair cut from my stylist, I will never return just because of your receptionist. Im not sure if she/they are related to the owner, but they sure as hell acted extremely entitled to the space and lacked complete customer service and basic humanity. The incessant pestering, as if I couldn't feel her/their eyes on me and my son the entire time. (my sick son who was STRAPPED into his stroller during the entire appointment) Also, if you (the receptionist) are reading this, I saw right through your bullshit as soon as you realized I did not give you any attitude EVER, not even ONCE. NOT over the phone, NOR in person INSPITE you pestering me and my son the entire time. To be honest the receptionist gave very salty boomer energy and I will pray for you to heal whatever is making you this miserable. To the owner I hope you all fix that situation soon if you want returning customers.. Sincerely, A fellow entrepreneur who understands customer service is the foundation to a successful business."

"I have had my hair cut by James twice now at Herringbone and there truly is no one better. I have very curly hair and went from very long to shoulder length and he absolutely knocked it out of the park. He is so knowledgeable and really listens to what I wanted. I will be going to James for years to come! The salon and everyone who works there is also just incredibly sweet and communicative. It's always a great experience!"

"My hair has been TRANSFORMED going to Herringbone, and it's all thanks to James (cut) and Claudia (color). The whole salon makes you feel like you're a VIP. :) James delivers every time I present a vision, and talks through all the ways I want to style my hair or have it fall naturally before starting a cut. I went without cutting my hair for years and I'm so thankful that when I finally decided to make a change I found James! I trust him implicitly and his opinions and recommendations for changes always lead me to a perfect end result. Claudia is incredible with color. I went from a full head of dark brown hair to sandy blonde with her, and my hair is still as healthy and shiny as ever. She puts so much care into her work and I couldn't imagine entrusting my often contradicting color visions with anyone other than her!"

"Visited Herringbone recently for a change - going slightly darker after a lifetime of being blonde - and Ruth (co-owner of the salon) absolutely slayed the color. She was so attentive and knew what would look best for me even when I was unsure! I couldn’t be happier with the results and plan to keep returning. Portia at the front desk was also amazingly nice!"

"I have been visiting Kyle at Herringbone for almost 2 years now, and always have an amazing experience. Kyle is a skilled stylist, who helped me figure out the best way to style my hair after I cut it short for the first time. The transition from long to short hair was terrifying, but Kyle and the rest of the Herringbone team made it easy! They are also a very skilled colorist. I can’t recommend them enough."