Trek Bicycle Rockville

"I bought my first hybrid e-bike, the Verve +, from this store in 2018… 5,600:miles later, it is still awesome. My new mountain bike, the Trek Powerfly FS, exceeds every expectation and promises to be a joy forever…."

"I can't say enough good things about the staff at this store. Chris has always been extremely helpful and helped me figure out what bikes and accessories are right for me. Brenda has also been a tremendous help with product selection and riding advice.. She has gone above and beyond with information about local bike rides and routes. Miguel was very helpful in explaining the cause of my problems with shifting. He was very respectful and patient with his insights. I have a bike store which is a lot closer, but I will always go the extra distance to support this store."

"The Trek shop in Rockville is awesome. The staff are friendly and if you like bikes it feels like you are a kid in a candy store. There's something for every type of rider. I reserved a discontinued Dual Sport 2 Gen 4 online. I got a text saying the bike was being held at the Rockville location. I found time to go there and met with Patty. Unfortunately upon coming back from going to get the bike she let me know that the bike had not been built yet. She apologized for the confusion and walked with me to a built model (not right color) of the same bike and walked through the features and pros and cons of the bike. I was able to ask a ton of questions and overall I felt that this close up look at the same bike and discussion made the trip worth it. A few days later I got a voicemail saying that my bike was ready for pick up. When I called back I was transferred to the manager who informed me that the built bike actually had a bent fork. I am not sure where the mismatch occured between the voicemail and the manager - maybe a final inspection revealed this. Either way, good thing I didn't take that bike home. The store readily ordered another to be sent from their NJ store (or warehouse?) And I was told that this could be a week or a bit longer for the bike to arrive and be built. Fortunately, a few days a later I got the call that it was ready for pickup. The next day I made my way out there and was quickly and warmly greeted. The bike and I were united after just 2 minutes of being in the store. Payment was easy and quick. I was given a packet of materials and informed of a free tune up by the store included in my purchase. Theo worked with me to adjust the seat and gave me all the basics of the bike and bike safety. He set me up for a quick test ride which went perfectly. Overall my experience with Trek Rockville was very good and I would recommend to friends and family and will be back to that shop. Both Patty and Theo helped a ton. Shout out too to John in the West Springfield location who spoke with me originally at large about the bike when I was going to pick it up there before it became available in Rockville which was much closer to me. All in all a happy customer."

"I was so desperately looking for a bike rear rack for my cross country bicycle trip across America. Thanks to Trek Bicycle! The staff we worked with was super friendly and helpful. I'd recommend everyone to go there and experience it yourself. Thank you!"

"Went to pick up my son’s bike today and was stunned by their inventory. The staff was very friendly and well informed. The trek is the best nationwide for a reason, i saw some bike and electric bikes, i also saw bike costing over 5 grands! I think those kind are the ones like in the ET movie, you can fly to the moon with those lol. Anyway it was a great visit and i am happy with my son bike. Oh and if you are picking up after ordering it online make sure you call to check if its assembled before you come to the store ."