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Hayward Commercial Pool Products
10101 Molecular Drive, Rockville, Maryland, United States
About the Hayward Commercial Pool Products
Hayward Commercial Pool Products is a premier store located at 10101 Molecular Drive in Rockville, Maryland, United States. We specialize in providing top-quality pool products and equipment for commercial pools. Our extensive range of products includes pumps, filters, heaters, cleaners, and more, all designed to keep your pool running smoothly and efficiently. With our commitment to excellence and customer satisfaction, Hayward Commercial Pool Products is the go-to destination for all your commercial pool needs. Visit us today and experience the difference in quality and service.
Photos of Hayward Commercial Pool Products
10101 Molecular Dr STE 200, Rockville, MD 20850, United States
Reviews of Hayward Commercial Pool Products
"Worst co in this biz. All I need to know is new model number of old model. Kept tell me call dealship. But deal-ship fell twice already. Don’t call support. How u stay in business."
"Didn't know the warranty of their own products. Customer service (Sophia) was useless and couldn't be any less helpful. Thanks! UPDATE: Got a brand new hayward pump today. Installed it, and it is defective. Shocking."
"YIKES! I'm trying to track down a part for a 3 year old salt cell that cost me over $!0K. I've tried looking online and even my pool company is having a hard time trying to find it. I did speak to a live person that only kept referring me to the website. "I am helping you, I'm directing you to the website." She couldn't get anyone on the phone who could help me. What a complete joke! Buyer beware!"
"Hayward customer service is a joke! I have emailed and called their technical support customer service regarding error messages I am getting and no one at their customer service is able to tell me what these error messages mean or how to clear them, absolutely clueless. Instead they tell me to contact the local warranty center for help learning what the error code is and how to address it. So Hayward doesn’t have the secret de-coder ring for error message on their products, just the local warranty centers. How can you can yourself the technical customer support center and not even be able to put an error message into your system and tell me what it means! Nothing like passing the buck and costing me for a warranty call."
"Buyer beware! The worst customer service and warranty on the market! Had a Hayward Pool Heater installed and their product malfunctioned less than two months after installation. The installer advised they cannot fix it. I have contacted Hayward directly for inspection and repair under the warranty. Every "service partner" they send me to and list on their website either advises they do not work on Hayward Products or does not service the area. It has now been a month, hours of phone calls, and numerous emails without anyone from Hayward or otherwise coming to even look at their product. Product is still inoperable and no support from Hayward. Do yourself a favor a pick another company, that makes a qualify product, stands behind their product, and save yourself the headache."
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