Labcorp 12210 Plum Orchard Drive, Silver Spring, MD 20904

"Ask for Ms.Tanisha if you have to get your blood drawn!! I HATE needles & have always dreaded getting blood work but she made the process so quick & painless! I also had to give A LOT of tubes so that speaks to expertise. She’s made me less afraid of the process for sure & she talked me through the whole thing"

"I had a very smooth appointment. Most LabCorps take forever to accommodate you but not this one! Especially Ms.Sheena she took care of me and was very respectful! Thanks"

"I almost never leave reviews but i have to today because the Plum Orchard Labcorp is the BEST. I was done w my appointment in three minutes! And the phlebotomist was kind, friendly and most importantly, skilled. Pain free and stress free. Thank you!!!"

"Called the location to confirm the hours to perform a drug test. The lady on the phone was rude and gave no sorts of greeting. She then answered my question Annoyingly. I show up the clinic with all the workers huddled around in front & was handed a paper of other locations that do drug testing. She stated that “we arent doing drug testing because our bathrooms are out of service.” I just drove to that location with a full bladder to find out they weren’t doing testing. I could have been informed over the phone an 45 mins prior when I made that initial phone call."

"REALLY DESERVE NO STARS AT ALL!!! Not quite sure how this establishment or LabCorp site was awarded for customer service or have received such great reviews. From the phone call I made prior to coming down to the operations of the facility, I was dissatisfied. Called and phone rang and rang. Kept being sent to voicemail. When I finally reached someone, she answered with no greeting and full of attitude. She then tells me that they aren't busy at the moment so I could come now, which begs to question why my previous phones weren't answered. When I arrived, still not greeting and I was pointed to the kiosk with no eye contact. I sat for 20mins and then told to go to room 3 (no escorted). Young lady came in drew my blood and told me that their plumbing was not working and that I would have to take the urine cup down the hall and around the corner to the public restroom and bring the urine sample back. If I was a shifty person, I could've had anyone meet me in the bathroom to provide urine to beat a drug test. I was then told to bring it back and someone would "let you know where to put it." Came back and the young lady at the front desk says to me "the doors open," yet still not eye contact. Walked throug the door and stopped in the first room on the right, held up the cup and asked where would the ladies like me to place the cup. Young lady says, "you can place it right in the basket where it clearly says "Please urine Here." It's not what she said, but how she said it. The unprofessionalism, unfriendliness and BAD customer service that I have recevied from this place for the second time is unbelievable. Why work a job if you (1) hate what you do or (2) hate dealing with people or the public. I would not recommend this establishment or site to anyone. Frankly, LabCorp should really remove the whole staff and replace them. Moreover, offer mandatory customer services training for their staff."