Washington Radiology Washington DC

"Absolutely awful! To start the receptionist at the desk were very nice. Once I got in the back an older black woman told me to go in the back and take my bra and shirt off and put the gown on with the front facing open. I came out and she took me to a room. She asked if this was my first time. I said yes she came over and began grabbing my breast very roughly trying to put them in the machine. I told her she was hurting me and she looked at me and snidely said "well you came to the wrong place". By now I'm very anxious because I'm already in pain. The machine started pressing on my breast and I began yelling because it was so painful. She yelled out "close your mouth!" And said that yelling wouldn't help me. By now I'm in tears. She came over and told me "you are going to have to do this every year for the rest of your life so you mine as well get used to it." She then maneuvered my breast around again and looked at me and said "this is going to be even more painful." At this point I told her I'm done. Her behavior was so unprofessional and she clearly had some type of vendetta or has not been trained properly. I plan on taking higher action and reporting her to someone superior as this was a terrible experience. I feel like if she hadn't been so nasty to me I could have gotten through but her rude demeanor made the whole situation unbearable."

"They need to change whatever system they have in place for receiving doctor’s orders. My appointment got canceled twice because of it. Even after confirming with my doctor’s office, getting another confirmation from WR scheduling rep and receiving a confirmation notification directly from WR, I went in for my appointment and was told that they don’t have the doctor’s order. I wasted so much time and energy on this. DC office is the worst, terrible front desk staff, tech and doctors. If you absolutely need to go, I would recommend their Germantown office, their tech (Daiva) is great, front desk staff is more helpful and sympathetic and I had a decent experience with Dr. Islamiat Ego-Osuala."

"I've now had the misfortune of having two referrals to Washington Radiology. Start to finish, they make the administrative process as difficult as possible. The phone portal is outdated and terrible to work with for billing and scheduling. The front desk staff and doctors were friendly. However, they made mistakes in the imaging itself (too much time had elapsed for contrast to be effective). For both the administrative headache and quality of service, I would recommend going anywhere else."

"Pros…scheduling was easy, front desk employee and tech were kind and competent, and wait times were very short Cons…the radiologist had very bizarre bedside manner. He came and diagnosed me with PCOS in about 3 sentences, one of them being “so yeah…nothing disastrous going on.” Sure, it could be worse, but I don’t think that the most appropriate way to diagnose someone with an endocrine disease that has no cure. Then he just walked out the door without telling me that I could go or asking if I had questions."

"primary care physician. The appointment booking process was to be expected. I received an appointment within a couple of weeks. The facility itself was also fine, but nothing to write home about. I will say the technician who performed my scan was very nice. She told me to expect my results within 7-10 business days. I confirmed this amount of turn around time with the front desk. Over 10 business days later, I received electronic notice from my primary care office that my mammogram results had been received, but not reviewed. This was just before labor day weekend, so I called Washington Radiology Associates in the hopes that a qualified provider could give me the results over the phone. I do not think it is a fair ask for any patient to wait an additional holiday weekend to hear if things are fine or concerning when their office has the capability of delivering results. I understand only a qualified provider can read the results of a report by phone, so I requested one. When someone answered the phone who could relay the results of my report, I was in disbelief with the disrespect and sass received. The provider was extremely insensitive and rude! I explained I was just holding their office accountable to the 7-10 business days THEY quoted to receive my results. I noted it was beyond the 7-10 business days since my appointment. I was then told my results had been forwarded to my primary care provider the day of my call.... but that delivery date was still later than what Washington Radiology had promised. The provider begrudgingly told me my results were "fine" after I practically pleaded for answers. It is not hard, and does not take much time to say "your results are unremarkable." I expect more professionalism and sensitivity in matters of health. I will not be returning to this office, or recommending it to anyone."