Don's Appliances,

251 Bilmar Drive, Pittsburgh, PA 15205

"I can't say enough about Don's Appliances. My old refrigerator went right before Christmas and they were here before 8 AM the day after Christmas to put my new refrigerator in. The two installers that they sent were professional, friendly and extremely knowledgeable. They performed a flawless installation in under two hours, an installation that normally would take a half of a day. They were extremely thorough and cleaned everything up before they left. This is a first class organization from the top down. I have worked with them for almost 20 years and they have never let me down. In a day and age where poor service is the norm, Don's Appliances is a refreshing bright spot in an otherwise mediocre at best service industry. I would recommend Don's 100 times over."

"My new refrigerator was delivered today an hour earlier than expected ! Guillermo and associate were very prompt and courteous! They removed my old refrigerator and replaced it with minutes and it looks wonderful! Thank you Don's Appliances!!!"

"Jonny and his helper, were very nice, helpful , Courtesy, very quick as well. Took great care while moving stuff in n out, cleaned up and took out any of the refrigerator wrapping and stuff. 2 of nicest n most professional guys I’ve seen in ages. Also 2 just happy n helpful people."

"We came to Don’s Appliances after a bad experience with Lowe’s. Our original purchase was a GE Cafe rangetop to replace an older cooktop. The installation of the range went so well that when our washer died the same weekend we weren’t upset. We figured Don’s would give us another stellar experience. We chose a GE washer/dryer combo and installation was scheduled for two days later. Our washer/dryer are on the second floor of our townhome in a laundry closet. The washer sits in a drain pan connected to a PVC pipe underneath to prevent flooding. The pan has had water in it a few times in the five years since our home was built, and we’ve never had an issue with leaks. During the installation I heard a lot of banging, scraping, and one crash as if they dropped the washer. I was concerned about the integrity of the area but not quite enough to stop the installation. Two hours later I’m shopping and my fiancé calls to say the washer is full of hot water that won’t stop running, even when the machine is unplugged. Only turning off the hot water line stops it. I came home to find water in the drain pan and a very humid laundry closet. The washer was wet in the front and back, so it wasn’t clear where the water in the pan came from. I was upset that our new washer needed to be replaced, but little did I know the nightmare hadn’t even begun yet. An hour later during dinner I’m hit in the face with a drop of water. I look up to see our ceiling soaked, enough to make the drywall seams severely sag. We run upstairs to try and stop the leaking, and as soon as my fiancé steps into the laundry closet the glass shade on the lighting fixture drops to the ground and breaks. His foot and leg are now bleeding as we stuff towels into the front of the drain pan in a desperate attempt to stop the water. We finally got in touch with someone from Don’s two days later who assured us that they have a restoration company contracted to help fix what happened. I was expecting a replacement washer and a refund to help cover the cost of repairs, so their initial response impressed me. The contractor in charge of the restoration and another installation team from Don’s came at the same time to replace our broken washer and assess the damage. The drain pan was wet underneath and the interface between it and the pipe was loose. The tile floor underneath was cracked, likely due to the washer being dropped. We were left with fans and a dehumidifier running on over the weekend to stop any mold growth. On Monday morning I hear from the contractor that Don’s isn’t responding to him about us. He came to pick up his equipment and that’s the last we saw of him. Later that day I get a call from the installation manager who informs me that their service team can find “nothing wrong” with the washer, therefore the water damage to our ceiling is being questioned via an insurance claim. The reason for the claim is that the cost of repairing the damage they caused is too high for him to “hide it” among other expenses (his words not mine). He never asked the second team of installers about what they saw, which was the washer’s hot water connection not working correctly and a drain pan that allowed water to leak underneath it. It’s been five days, and I can barely get anyone from Don’s to answer my calls. Our ceiling is damaged with no resolution, and the manager from Don’s has told me he doesn’t know what recourse we have if their insurance denies the claim. He suggested we file our own homeowners insurance claim and incur a $1,000 deductible because of a leak that happened hours after they installed a new washer. Don’s is a business with a great reputation, so I never would have envisioned being in this mess with them. Even if they do need to submit to their insurance, why make a customer who was so inconvenienced wait for an undetermined amount of time for repairs? We are hosting Thanksgiving for our family members in five weeks, and right now I’m heartbroken at the prospect of our ceiling looking like a war zone with no end in sight."

"If you're looking for appliances, look no further than this experience! The service at Don's Appliances is unlike any other. From the moment you walk in, you can feel the warmth and genuine care that comes from being a family-owned business. First and foremost, the selection here is incredible. They carry a wide range of top-notch appliances, and I was pleasantly surprised to find all the latest models and brands I was looking for. Whether it's a sleek refrigerator, a state-of-the-art dishwasher, or a luxury steam tower, they have it all. What truly sets this place apart, though, is the exceptional customer service. The family that owns and runs the store goes above and beyond to make you feel like part of their extended family. They take the time to understand your needs, answer all your questions, and provide expert advice without any pressure to buy. They're honest, trustworthy, and genuinely passionate about what they do. Moreover, their prices are competitive with the big box retailers, and they offer fantastic deals and promotions. It's evident that they prioritize customer satisfaction over everything else. They even helped me find the perfect appliance within my budget, which I greatly appreciated. The delivery and installation process was within days of my order for a new dishwasher with a seamless transaction. The delivery team was efficient and professional. They made sure everything was set up and working perfectly before they left. But what truly makes this place special is the sense of community. You're not just another customer here; you're part of their family. They remember your name, and they genuinely care about your experience. It's a rare and refreshing feeling in today's retail world. I can't recommend Don's Appliances enough. If you want a personalized, stress-free shopping experience, a fantastic selection of appliances, and the comfort of knowing you're supporting a local family business, this is the place to go. I'll be a customer for life, and I'll be spreading the word about this experience to all my friends and family! Thank you, Don's Appliances, for making appliance shopping an enjoyable and memorable experience. Keep up the excellent work!"