Pottery Barn

"absolutely terrible experience, me and my friends went in the store to look around and chill, we sat down on one of the chairs for literally 5 seconds and this middles aged white lady comes strutting towards us (her name is nj norma jean) she has glasses and short brunette hair. but besides the point we sat down for 5 seconds and she came to us and was extremely rude and told us to get out. we weren’t disrupting anyones shopping just simply minding our own business. it was my 3 friends, the three of us are african american. we didn't think it was racially motivated but we told our two white friends that were hanging out with as well to go in there and sit down and see what would happen, so they went in and atleast 5 minutes pass and nothing happens, so i walk in to see what was up and the minute i do she pops the corner and proceeded to scold me and say she would call security on me. very racially motivated and i hope she gets fired."

"The "Manager" of this store definitely needs a customer service 101, and learn how to stay humble in her life. She was rude and when I tried to explain to her little brain that her attitude was not right she really went above and beyond her rudeness. If someone is looking to understand why customer prefer to buy online....here the reason...hire and train your employees."

"The middle aged brunette woman with glasses that frequently is working the register is consistently rude to me every time I go to return anything . I had my wedding registry through pottery barn and it was always an absolute nightmare and hassle to return anything at this store. She acts like YOU are the burden. Recently, I went to return an online order and I was told because I pushed “return” on the website and it generated a shipping label, that I would need to print the shipping label in order to return this in store. I immediately called pottery barn customer service when I got back to my car and they confirmed that this was an untrue statement . I am never returning to this store. I’m sick of this woman’s attitude , she really should not be working in customer service or at least not at a place where customers are spending a lot of money on home goods and furniture. You might as well stick with target if there is any risk you may need to return the product ."

"Pottery Barn has provided some of the worst customer service that I ever experienced. On the final estimated day that my delivery was to occur, it was still listed as "preparing to ship." Since I would be away soon after the estimated delivery date, I called to get clarification as to when it actually will be delivered so that I could be assured that I was home. At this moment, I have been on the phone for an hour and 25 minutes and transferred to four different departments. In the middle of one of my conversations with one of the representatives from scheduling, I was cut off and transferred. Please avoid Pottery Barn at all costs. While their products may be solid, it is unknown if they will be delivered and if you have a problem with an order be prepared to spend your entire day on hold and aimlessly transferred between departments."

"Great furniture, Personalized services...comparatively reasonable priced. we worked with Sandy she was great. gave us enough time and good suggestions as well, very creative and knowledgeable. free design services. if you are in the market to buy furniture don't wait till the last minute everything is taking upto 10 weeks to be delivered."