CVS

Onville Road CORNER OF, Stafford, VA 22554

"Conflicting stories concerning a prescription that was filled, but not picked-up within the alloted time that the pharmacy is allowed to keep. According to the technician, the prescription was filled, but "returned to stock because it was not picked up in time." I was told, by the technician, that I could return later in the day to pick up the prescription. Within minutes, I received a text from CVS stating that "...it's too early to refill." I called the pharmacy, and spoke with the pharmacist. According to the pharmacist, the prescription cannot be refilled right now because it was "...already billed to my insurance". I never picked it up, so how is that even possible?! I was told that my insurance would be contacted, and that CVS would call back/update me on the status of my refill. In the interim, I contacted the location that I currently use to fill prescriptions, but was told it was "in process". I informed the technician of my issue. I asked if there was a possibility that it might have been returned to stock, but not noted in the system. The technician said that all prescriptions that are returned to stock are electronically put back into the system as being returned. Minutes later, I received a text stating that my prescription would be filled on January 18. I have yet to receive a text confirming that it has been refilled and ready for pick-up. I called this morning at 9:01 am. The recording states that the pharmacy is "closed?" This particular location is THE WORST! There are always issues...which is why I transferred my prescriptions to a different location! I'm not sure why this one is still in their system! Was it returned to stock? Why was my insurance provider billed for a prescription I did not pick-up/receive?! NEEDLESS to say, after I speak with my insurance provider, it will be transferred as well. To management/pharmacist at 388 Onville: these are PRESCRIPTIONS - they are orders written by medical professionals - that you and your staff are RESPONSIBLE for filling -- WITHOUT FAIL! They are not OTC drugs! DO BETTER!"

"Firstly, don’t take. UPS return with a QR code, they only take UPC coded items. Secondly, customer service is not up to par. When I inquired that they take UPS returns Matthew’s response was “unfortunately”. I did not come in CVS to learn you don’t like your job."

"They do not have the materials for their photo center. It's apparently been months from what the employee told me.Their employee, a lady named Sam, did not realize that I was in ear shot of her while she was talking badly about me to another employee. Poor behavior."

"I pulled all my prescriptions (8) and go to Dan’s now. Drive-through window closes on you after you’ve been in line 29 minutes, one pharmacist working with 10 people waiting, given incorrect medications, I could go on. I had a $300 prescription they were filling; after moving, Dans, on their own, contacted the pharmaceutical company and got me a $100 off coupon for a year. CVS couldn’t be bothered. This CVS used to be 24 hours; now if you need some medicine after 10pm, you have to drive to the one by MWH. I don’t understand why it hasn’t closed down."

"Please explain to me why the gentleman behind the counter on Saturday, July 22nd 2023 @ around 3pm was trying to convince some young ladies that they shouldn't buy Plan B while I was there. Your personal, political or religious beliefs should be checked at the door when working in a business like this. Fortunately, these ladies had the wherewithal to tell this guy to kindly mind his own business."