Lids
2700 Potomac Mills Circle, Woodbridge, VA 22192
Hours open
Monday:
11:00 AM - 8:00 PM
Tuesday:
11:00 AM - 8:00 PM
Wednesday:
11:00 AM - 8:00 PM
Thursday:
11:00 AM - 8:00 PM
Friday:
10:00 AM - 9:00 PM
Saturday:
10:00 AM - 9:00 PM
Sunday:
11:00 AM - 6:00 PM
Photos
Location & Phone number
2700 Potomac Mills Cir Unit 155, Woodbridge, VA 22192, United States
About the Business
Lids is a popular clothing store located at 2700 Potomac Mills Circle in Woodbridge, Virginia. This store is a one-stop shop for all your headwear needs, offering a wide selection of hats, caps, and accessories from top brands. Whether you're a sports fan looking for the perfect team hat or just want to add a stylish accessory to your outfit, Lids has something for everyone. Visit us today and find the perfect headwear to complete your look!
Reviews
"This is one of the worst lids in the area. Employees act like they don’t want to work there and you never know if they’re actually open when you arrive. The hours of operation are not accurate. The store can be closed at any hour of the day"
"I would give them a 0 stars if I could. Worst service. I wouldn’t go here. I went today for Christmas shopping. I am a female trying to purchase something for my brother trying to figure everything out by myself because nobody could help me. Then I get a hat and wanted to get name on it. Got that done when they give it to me it’s all dirty with a pen stain and white cotton in the hat. The person that was putting the name on the hat said it was like that. How am I going to be purchasing a dirty hat for about $45 and then the person was like I’m the manger here you’re not going to be able to do nothing about it. She even told me I can do what I want here. This was so unfair, I am so unhappy with the whole experience!!!! And she was yelling at me in front of the whole customers. She shouldn’t even be manager. What is she managing. Your suppose to make your customers happy so they will come back. She even said that the stains came from our dirty hands."
"I want to first give compliments where they are due, upon initial contact with the employee Cris she welcomed us to the store then became very animated causing my young adult daughter to laugh, excusing herself while finishing up with another customer, my daughter and I took that time to look around, being patient as she was the only one in the store at that time. Cris then returned to us asking what she could help us with, at which time I told her what I was looking for and the size, she helped me to find one hat and when she said she did not have the other one in that size she began to show me many others that were similar but I was specific in the color, size and the lettering on the front so when she showed me others that weren't what I wanted as looking for she did explain it's many with that initial, I tried explaining it wasn't about the specific team but the initial as it relates to a name, she quickly became frustrated ( waved me off in a I don't have time for yo $hit kind of two handed side wave), along with an eye roll, teeth sucking and a huffing noise, topped it off with tossing the one had I had selected from the make shift counter to base of the rack with the hats were stacked. To prove her frustration and non customer focused courteousness she never once walked back over, even though it got to a point I was the only person in the store for at least 3- 5 min to say have you made a choice or are you ready. I left the store to find the other store but returned she never made eye contact, and when I informed her I didn't have an email address she looked to the side and said we need it for receipt purposes so I gave her a friend's email ( this is unbelievable), since I paid in cash. The experience when I attempted to return these same hats is another story. I will never shop here again!! All the one star reviews also prove the owner doesn't care either which is why this employee still has a job, it's so sad customer service doesn't exist and that's why I explain in detail and give the issues and compliments. Privately own stores, where you can't go to corporate/ no escalation/ no one to hold anyone accountable."
"I'm not sure if ppl don't like working anymore or what. But I thought good customer service is just that I'm here to service the customer. I have a suggestion for the hiring it's called the three C,s. It's like they have time to call the next location and talk about not helping a customer, but I bet they can't wait until payday"
"this person named Chris with a lousy attitude and supposedly the manager of the store. all the time talking on the phone, makes you look for the hats yourself, I don't know why they still have it working there with so many bad reviews Never come back to this store"
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