Walgreens 3700 Falls Road, Baltimore, MD 21211

"As I waited to be checked out today the woman lazily coming up to the checkout counter was in the middle of a personal conversation with someone else on her earbuds. She didn’t acknowledge me until I said hello to her (which was an interruption to her conversation). Then I had a question about the items I was purchasing and again felt I had to interrupt her personal chat. Once the transaction was complete she said nothing to me as I picked up my unbagged items and left. The entire store was covered in huge boxes in various states of being unpacked and half the store is under lock and key. I would have had to call for help to have someone unlock the dryer sheets. Is it any wonder why people are going online to shop? I’d rather go online to buy my $5.99 dryer sheets than have to wait for someone to come over and make me feel like I’m inconveniencing them to unlock the door. Then to be treated as a non-human by the checkout person, it’s just so disheartening. Customer service is truly dead."

"This is kind of a weird location. They keep really low varieties and quantities of products, probably because they are in the same strip mall as a Giant. They do have a pharmacy, but it closes at 7pm during the week, which isn’t really helpful or competitive as compared to nearby chain locations. The staff are generally nice, but not overly helpful."

"While the store was never a five star experience, for years it ran fairly efficiently with a clean store front, nice lighting, and a semi professional staff. The shelves were usually stocked, prices fairly accurate, and trash was quickly removed from the aisles. Unfortunately those days are apparently gone for good. Instead we now have a store that has trash littering the aisles, broken down refrigerator units, mislabeled price tags, unprofessional customer service, and worse, management that seems to just not care. One has to truly wonder if the company is just writing off this store, soon to close the location or just wants to milk money without as little effort to provide service as possible."

"lazy closing up at 7:00 because "the machines are down". pulling the classic mcdonalds ice cream machine trick. Lady calling the"manager" laughing and talking quietly with him. u even talkin about the machines cuz hail nah. meanwhile lady in front of me warns cashiers of people stealing and junkies speed walking out the doors with hoods up and cashiers said "the managers told us theres nothing we can do". classic baltimore i guess"