CVS

"Hire more managers like Lucy. Ensure that all CVS have the appropriate customer service training that comes naturally to people like Lucy."

"Don't ever go there without a prescription in hand. The pharmacist "team" will without fail say they never received a prescription called into them. It happens every time from all doctor offices. Plan to be told you must wait for a long time for prescription filling or general service. Avoid this location if you can. Overall store is okay but pharmacy section needs a lot of work/change to become competent."

"I came to the pharmacy to pick up my prescription, the computer said the prescription was out of stock, but they were slow so pharmacist went above and beyond and went to check the safe and it happened to be available, I got it filled in less then 10 minutes! Also the techs and the pharmacist were so kind to my baby she was having so much fun! I come here all the time and sometimes have a longer wait or the prescription isn't in stock but I think that's to be expected, some stuff is out of their control and I know they are overworked since I always see the same people there all times of the day. I think that when people go the extra mile to make something happen and are friendly that is a 5 star moment, and when things dont go so great you can't blame good people who are trying their best."

"If I could leave zero stars I would. Absolute worst customer service I have ever experienced in my life in any industry or service, period! Experienced on multiple unrelated occasions as well. The pharmacist or tech (who would not provide her name) is downright rude and will even hang up on you. This is almost always because they are understaffed and overbusy."

"Great customer service. I went to CVS at Bay Ridge to shop because my online order kept getting canceled. I reached out to Ms. Anja when I was shopping. I told her my problem with the online order, and she did not hesitate to help me. It took her less than 10 minutes. I placed an order for in-store pickup on my phone, and it worked. I can't speak for the Pharmacy staff, but the staff in the store while shopping here are very helpful."