Pottery Barn 914 Lehigh Valley Mall, Fullerton, PA 18052

"Love this place. Customer service is awesome."

"We recently went into the store at Lehigh Valley mall, searching for the right chairs to go with a couch we are ordering from Pottery Barn. Susan was absolutely wonderful to work with. She walked around the store helping us find the right fit and after looking many times before, she suggested a fabric I’ve always passed over in the past and we were in love! She listened to what we were looking for, and we felt really appreciative to have so much of her help and focus with no pushing that we purchase that day. We are looking forward to ordering in the upcoming week after finding the perfect fit with Susan’s help!"

"Items I needed were in stock, and the store employees were very helpful and kind."

"Excellent customer service ! I called from different state and requested an papers of installation for one of my shelf I used to have but lost it somehow , the lady on the phone she send me the papers after less than an hour ! Thank you so much !"

"Would be zero. This is the second time I came to the store with questions about the same order. Let’s start with no one greets you when you come in I had to walk the whole store to find two employees staring out the door. I digress. I ask about the order and they asked me what I ordered, when I tell them she automatically says “no not here we don’t sell that.” I said no I did the pick up for this store. She again says no maybe William Samoma ( I ordered pajamas…) and I had to pull out my order confirmation to show that yes in fact THIS store. Only for her to go back disappear a moment and come back to suggest I cancel my order and have it shipped to my house instead and walked out. I was shocked. The woman that was also with her came back and was surprised I was waiting and said “didn’t she explain to you already?” Like ma’am…how is it taking a month for a pick up order to be ready AND you have zero idea where it is? In no way is it right for me to wait another month by reordering it. If it wasn’t hello kitty I would’ve given up already."