SERVPRO of Crofton/Odenton/Severn

"Chuck, Jim, and the office staff were amazing. They did what they said they would, when they said they would, always polite and friendly. I contacted them about a flood after the heavy rains and they were out immediately with the tools to make it better. They came over every day to check on the progress, even in the heavy snow."

"During a historical rain, our townhome's basement got flooded just as we were about to sell the property. We lived far away, so we hired a restoration company. They wanted over six grand to fix the damage, which seemed outrageous. Thankfully, we got another estimate from SERVPRO of Crofton, MD, and they quoted just over two grand, which was much better. Even though we were 400 miles away, SERVPRO started the work immediately and kept us updated regularly. Within four days, they finished the job, and we paid them. However, another contractor we hired later found a problem with the tile flooring in a storeroom. I was upset and called Jim from SERVPRO, but it turned out that I had misunderstood what they were supposed to do. Jim was understanding and fixed the issue at no extra cost. I was so worried about the progress that I drove all the way from North Carolina to Maryland at 4 am to check on things. When I arrived, Jim and his co-worker were just finishing up the job, and the floor was in great condition - dry, clean, and mold-free! I must say, the customer service and workmanship from SERVPRO of Crofton were the best I've ever experienced. I highly recommend them for their professionalism during this stressful time. They definitely deserve five stars for a job well done!"

"Like many others in the area this afternoon, we had basement flooding following heavy rain. Chuck was super responsive and arrived himself to get the water up and help figure out a workaround to a non-working sump pump. We really appreciate your expert service, and for a very reasonable cost!! Keeping your number on file in case we need you again, and to refer others. Thank you!"

"Absolutely excellent service by Chuck! He explained everything, worked with me on times that were most convenient around my work schedule. And probably the best part was that I received a phone call back within 5 min when I called Sunday morning on Father's Day. Chuck was able to come by within 10 minutes to assess my situation & immediately got to work on getting rid of the wet carpet, insulation, & drywall. Would highly recommend!"

"I can not say enough about this ServPro company! Chuck and his crew were professional, courteous, and honest. My water heater exploded and had water in my entire basement. Chuck and his team responded quickly and everything was communicated from beginning to end. I will definitely be recommending this ServPro to everyone!!!"