Beautiful Freedom Natural Hair Studio

"I booked a consult with stylist Vee in December and I was notified an hour before that she needed to reschedule which was fine because I lived nearby. On the rescheduled date I show up and Vee was not there. The receptionist was pleasant but after 10 minutes of waiting I was notified the stylist would not make it and the receptionist did my consult. This made no sense as the receptionist was not a stylist. This was unprofessional on the stylist’s part. A waste of my time and deposit money."

"On December 22, 2021 Beautiful Freedom Natural Hair Salon was authorized by me a deposit for a hair appointment scheduled for January 17, 2022. Following, this appointment was canceled by the owner of the salon. I never received a refund for this deposit. I scheduled another appointment for a later date/time , and paid another deposit scheduled for January 26, 2022. During this transaction, I was not able to use BOTH of deposits toward my service. After speaking with the owner she explained that she was not able to give me a refund or credit my original deposit toward my service, even though my appointment was CANCELED/rescheduled to a time/date that which did not work for me( the owner did not consult with me first) by the owner. The owner suggested that I would have to make another appointment in order to receive the credit. I continued to inquire about a refund. During this conversation, the owner became very sarcastic and in my opinion was not apologetic. of course, I do not want to schedule another appointment, as I am extremely dissatisfied with my service, and the lack of professionalism. If the owner cancels an appointment that you booked, you should be entitled to an automatic refund. When this does not happen, one can argue that this is called stealing. I am not calling the owner a thief, and I am writing this honest review in efforts to make others aware of the unfair policies that do not have the consumer's best interest."

"I love love this place! The black Queens here were very nice to me and very good vibes. However i did wake up the next day with a bit of bleeding from the back of my Scalp, i think it was dud to how Rough the lady was washing my hair. Nevertheless this is still a top tier place and i will be coming back!"

"I visited the salon today and overall it was a positive experience... initially. The stylists were kind and personable. However, the reason I’m giving this salon 3 stars is because of an issue with what I was charged. Before I arrived (on multiple occasions) and even WHILE I was waiting to be serviced, I looked at their website to see how much a freedom style & trim were which should have been $70 in total. When I checked out I was told my total was $80 though. I got home and decided to figure out where the discrepancy was and noticed that the price for the freedom style had suddenly changed from $50 to $60. I’d hate to accuse Stylist Ve of being sneaky and changing the price directly before checking me out but that’s how it seems. I did speak with her afterward over the phone & she said that the salon just increased their price on October 1st and my browser must not have refreshed. Although possible, I’m still very unsure about this because I checked SEVERAL times after October 1st and before being serviced. Stylist Ve offered me a $10 credit to remedy the situation. However, this rubbed me the wrong way overall and for that reason, Beautiful Freedom has lost a future *consistent* customer."