Shake Shack University City 3200 Chestnut Street, Philadelphia, PA 19104

"Overall fast and friendly experience. The cashier was very friendly and polite while placing my order. The food was very quick to come out and was very high quality. The dining area was also very clean and frequently attended to"

"I placed an order through the Shake Shack app, and I was told that it was going to be picked up and delivered at the normal time. After about waiting 20 to 25 minutes I receive a call from my delivery driver who tells me they watched a random bystander walk up and take my order off the pick up counter and proceed to eat it. My order is then canceled and when prompted to call Shake Shack in University City, they did not pick up after 4 separate calls to their “Managers Office” that were each sent directly to voicemail. I try the customer chat line on the website and I was met with poor service and no reassurance of improving delivery/pick up protocol. Very frustrating and poor experience with the store front and online customer service. 1/5 stars."

"Love Shack Shake!! Had brownie shake after surgery and got the spot. Lady that waited on me and my father was truly friendly and helpful."

"I'm not sure they've ever gotten my order fully right. They pay no attention to "gluten free bun" and half the time give me a bun that will make me sick. They skip ingredients -- don't bother adding avocado or bacon or whatever, you get what you get. Wrong shake flavors, wrong fries dips, and they never send ketchup or utensils when you ask through the app. If you aren't picking up yourself to check and guarantee your order is right, don't bother. I'm giving up."