Chipotle Mexican Grill 2800 Fox Street, Philadelphia, PA 19129

"They NEVER have everything they are always out of something and the food is not consistent in flavor. Like 2 weeks ago I went and got white rice and it was hard. It was nasty. Then they had to make a whole other batch because all the rice was hard. I went tonight they didn’t have any beans other than pinto, no white rice. Just steak and chicken. No fajitas no corn salsa. At that point they should’ve closed."

"Just stopped at this location. Didn't order an entree, because the food service area was dirty, and nasty, with food all over, although there were no customers, so busy could not be used as an excuse. Requested and paid for a large chips and queso( approx $9),they couldn't even get this right. When i got home i found that i had a large queso and small bag of chips (The large bag is labeled, this one was not, and it contained, maybe, a hand full of chips.) Tried calling the location multiple times, but could only speak with an automatic system. Kept requesting a manager and was eventually connected with someone in customer service. By this time I was obviously annoyed at being routed who knows where, to someone named Monica, no last name, no employee id#. who told me that she would send me an email, to which I was to respond, along with proof of my purchase. Luckily I paid by card as I was not provided with a receipt. However, now I have the additional trouble of accessing my account to prove that the purchase was made. Entirely too much trouble for a customer, who has already done their part by coming in and paying for what they ordered. I also never received the email from Monica so, I have nowhere to send my proof of purchase. "So much for customer service!" The most troubling thing, is that my having an expectation of receiving what I ordered, has me being treated as if I am the problem when I complain. Please stop acting like It's no big deal that a customer didn't receive the right order, or has to make an additional trip to correct, if they want it corrected, that costs time and money(gas). I know that people make mistakes but making mistakes shouldn't be the norm. I have noticed that this location has not responded to several complaints on this forum. Given this, and the fact that I have not received the promised email from customer service, I am not sure if there is a lack of interest in customer satisfaction at this location, or if this is an entire company issue. A response would be appreciated."

"Second time ordering from this location (first time in May 2023) and both times the flavor blew my mind. Best Chipotle ever, and I've had from various locations over the past few years. Employees are a vibe to be honest, I dont mind them at all. Will definitely be back if I order Chipotle again."

"I’d give the food 4/5 stars if the portions were consistent Some days there’s enough food 2 people and some days they move so fast it’s half scoops. Taste is good most days. But this is by far the rudest location, young staff have visible attitudes and rush you to say your order."