Lowe's Home Improvement 690 East Waterfront Drive, Munhall, PA 15120

"We have been persevering through a kitchen remodel by Lowes home improvements which began in late summer of 2023. We were directed to start the process through a virtual means which has been nothing but a terrible experience. We are now approaching February 2024 and the work still has not been completed. This process has been extremely frustrating due to lack of communication and guidance through the entire process. We were assigned a project coordinator through our virtual assessment in which she has been absolutely useless. She has provided minimal direction and advocacy through this piece mill process. We are lucky if she responds to emails. The process began when "professionals" came into our home to measure for the cabinets. The measurements were essentially incorrect which has delayed the completion of the cabinets. We had to wait months to get the cabinet above the refrigerator delivered. This still has not been installed! The installer cancelled today without actually calling to inform us. Now we are rescheduled for the middle of February. This has been a terrible experience. I will admit that the work completed on the remodel has been satisfactory but the process is awful. We have no "go to person". The complete remodel has costed close to 15000 dollars for a galley. We have never gotten a call or communication on how the remodel is going or if we had any questions or concerns. Never a thank you for your business. I'm just so disappointed with Lowe's and the lack of customer service support. I can't recommend anyone else going through this process. We are 8 months into this and still have an unfinished kitchen."

"I had a horrible experience with the delivery of my refrigerator, but it wasn’t the Waterfront location. My problem was with the 3rd party contractors that delivered my refrigerator. They delivered my new one and left it in my dining room. They never hauled away my old refrigerator. Walt the manager at the Waterfront location was helpful and made it right. The team he sent to haul away my old refrigerator and install my new one, Rod and Jay, were prompt and professional . They were wonderful. They apologized for the contractors that I had to deal with initially. I can only sing their praises. They are the type of employees that you want representing your company in public."

"Trying to get Lowe's to install flooring in my home has been the worst experience I've ever had as a customer. Three months ago, my wife and I had an appointment to get two rooms measured for an estimate. Everything seemed fine until we called the store to schedule the installation and we were told that the estimate was actually only for one room. After many calls, trips to the store, and attempts to resolve the confusion, we were told that things were all set and that we had an installation appointment for both rooms that were measured. I took the day off work, the contractors show up, and they only install flooring in one room because the other room wasn't on the contract. Then my wife and I spend the next two weeks making more phone calls, trips to the store, and attempting to figure out what went wrong so we can get the flooring installed in the second room (like we wanted since the beginning of starting this project). Again, we are told that everything's been figured out and we get an installation appointment set up. Today was supposed to be the day for that installation, so my wife took the day off of work to be at home for the appointment, and when the contractors show up they have the contract/measurements for the room that was ALREADY DONE but not for the room that we still need flooring in. The contractors say they can't do the work if it's not on the contract, so they leave. So we're now 3 months into this project, we've already paid Lowe's for product and installation labor, we've had to miss out on income from work, and only one room has flooring installed in it while the other room sits unfinished with all the materials for the job laying around. We've tried talking to the management at this Lowe's, we've tried to talking to the management at the Lowe's installation center, we've tried talking to the contractor's management, and we still can't get the service we paid for. I am truly at my wit's end about this."

"It seems that Lowes as a company takes all of their worst employees and places them on the "Customer Service Desk", picking up from there is a nightmare, plan to be there for an extraordinary amount of time. It happened to me a few times and I just assumed it was luck of the draw but no, they are just terrible at pickup orders. Also, it is extremely difficult to get help loading out. It's much easier at Home Depot."

"I love Lowe’s. This Waterfront location is a big store with a good selection of items. Great, friendly staff ready to help. If my item happens not to be in stock here, I use the Lowe’s app to order it and have it shipped to my house for free. What’s better than that? Not much unless everything was free, lol."