Merrell 241 Fort Evans Road Northeast, Leesburg, VA 20176

"I had an issue with sizing and Franklin, manager was very friendly and helpful. I appreciate your excellent service."

"I'm not impressed with the boot quality. They are comfortable and look good. But within a week of purchase, one of the lace grommets broke. I took it to a shoe repair specialist, and he installed a new rivet. Then, the very next time I wore them, another grommet broke. I don't have the reciept anymore and bought them in another state while visiting family so I can't return them. I'll have the repair guy replace all the rivets, because the boots are expensive, but needless to say, I won't be purchasing another pair."

"The best customer service! I live far from the store, called the store and tried to buy a backpack. With the manager Lauren and her assistant’s help and efforts, I didnot have drive an hour to the store and still received the product. So customer oriented and professional!"

"I love getting my shoes from Merrell and since this is the closest Merrell outlet to where I live, I visit here at least a few times a year. The staff is relatively helpful, though sometimes there is only one person there which is a bit difficult. Merrell shoes are top notch, so the product is definitely excellent and prices at the outlet are cheaper than anywhere else. The last time I went I had a very helpful associate who assisted me in finding a color I liked and in ordering the appropriate size online."

"Good selection of sale priced shoes. 50% off BOGO sale today. Got some Moabs and then Zions for 50% off. update on 7/31/2021 Christian and a female employee offered excellent customer service."