Peloton - Tysons Corner

"This store is incredibly helpful! All the sales reps were personable and approachable, especially Ryan. He is very knowledgeable when it comes to how the bikes, row, tread and guide work. He was very friendly and answered all my questions. When my friend had an issue with how the equipment worked, he answered her questions as best as he could then directed her to customer service. I would definitely go back to this location for any future product needs."

"The bikes are great! I got my first bike during the pandemic (2020) and it still runs great. For busy folks trying to work out where ever you are, beware.....I got a second bike in 2022 and planned to share my membership between the 2 bikes in different locations. I DO NOT recommend doing this. The process of signing out of one bike to pulling the membership content over to the second bike regularly takes up to 30 minutes. Each time you will have to wait 10 -15 minutes for an update followed by 15 minutes of "activating" the second bike. Tech support is available after a 30 minute hold time and it gets you to a nice person overseas who reads from a script that is very basic and not helpful. This was not the case in 2020 when I purchased my first bike. Three years ago it was easy to get to a knowledgeable technician. My advice in 2023, don't bother calling the tech support line, it will just make you angry."

"I stopped by to learn more about the Peloton Heart Rate Band. Even though it was almost closing time, the associate on duty, Nick, was nice enough to discuss the product in detail with me. The entire interaction was not rushed even though he had to close up for the night. I learned that I could not purchase the product there, but I could get it online. He was nice enough to offer me a demo of it and give me a heads up on the ins and outs of the armband (you have to select either large or small size when ordering so getting to see the product firsthand was a big help). As a Peloton customer for the last few years, I really appreciate that level of detailed service. The store itself was in great shape and I look forward to coming back again to try out other products. Thanks again for the great experience Nick!"

"Absolutely fantastic experience at the Peloton store. First off: schedule an appointment. I know that that seems fairly elementary but it is extremely important you do so. When they are mobbed, like it was today, it was so nice to walk in, sit down and let them know of the appointment ahead of time. You also get great service in the back rooms to fit and try out the equipment. Secondly- the store is gorgeous and serene. But mostly: kudos to Mike who fit me to my bike to address my knee issues (huuuuuuge difference), helped me set up my shoes properly and helped me with the Peloton row and the guide. I’ve had my bike for three years and painfully biked through it but now I feel confident doing the classes again. So excited about the guide and the great deal we got on it and hopefully we’ll get the row soon."