PetSmart Grooming 3045 Festival Way, Waldorf, MD 20601

"Awful! First time having my Golden Doodle puppy groomed. They charged me over 80 dollars for a shampoo and puppy trim (no body just sanitation areas). The groomer also told me that my puppy was growling and aggressive. This may have been his first time at a groomer but he had been getting bathed since we have had him (10 weeks). They cut a strange hole in the area below his tail. Sanitation areas were not cut! Before I took him away I asked did they cut his nails (which I had paid for) she says “no I forgot”….took him back and made his nails sharp and uneven. Do not take your dog to this place!"

"I had my dog groomed yesterday 08.29.23. Usually when I get her groomed she came back smelling good. This time the groomers did not use any. But that’s not the main issue. I swear there’s something wrong with my dogs back left leg and she now has a bruise on the side of her neck from clippers."

"I’ve been taking my dog here for a while and we haven’t had any issues with them until today. I brought my dog in at 11:30 and they told me to give them 4 hours to groom him which is pretty standard. I wait 5 hours and I hear nothing back so I head over there to see if maybe he was done and they just couldn’t reach me. By the time I get over there, it has now been 5 and a half hours and the most he’s gotten done is a bath and blow dry (he was not even fully dry when I got there might I add). The groomer who was meant to do his haircut asks for another hour which was crazy to me because it was already nearing 6 hours he had been there. I decided to just take him home because he has very bad anxiety which I have told them before. I understand sometimes people get behind but I truly don’t believe you need almost 7 hours to groom a 12 pound mini poodle. I don’t know if they do this already but they need to prioritize grooming the dogs that have appointments so that they can be done first. And to top it off, as soon as we get home, he’s so thirsty that he drinks two full bowls of water. I would think they’d at least give these dogs something to drink after hours of being in a confined space."

"Zoey was amazing... had him(mini poodle) nice, fluffy and smelling o so good (Zoey what did you use? Lol)"