Macy's Furniture Gallery 1014 Ross Park Mall Drive, Pittsburgh, PA 15237

"My wife and I have had two wonderful experiences with Macy's Furniture in the past few months and our excellent sales associate, Marty Johnson. Macy's selection was plentiful and the display made it easy to "see" the items in our home. We bought a leather chair and sofa for our living room and liked them so much that a few months later we got the same sofa in a different color along with a power recliner for our family room. We didn't have to wait long and Marty was so personable and thorough each time, making sure we got the best price and best delivery, and checking in with us after the sale to make sure we were satisfied. I highly recommend Marty Johnson and Macy's furniture!"

"DO NOT SHOP AT MACY'S FURNITURE - DELAYS IN DELIVERIES OF 9+ MONTHS We ordered a couch from this store for our living room and it has been delayed month over month for 9 months. We ordered the couch in December 2021 and we still have no idea when it will be delivered! We've been unable to plan events or entertain friends and family at our house and we're beginning to lose all faith that our order will be delivered by the dates stated in the automated delay notices that we continue to receive each month. Macy's Customer Service has been no help. We understand that delays come from the manufacturer and that Macy's is not directly responsible for the delays in the supply chain; however, this is Macy's vendor that Macy's chooses to do business with and Macy's is doing nothing to help their customers. This experience with Macy's has been unacceptable and nothing short of disappointing to this point. We could not recommend anyone to shop at Macy's Furniture in fear that they would have a similar customer experience similar to ours."

"Nice store to visit. I was at the Macys Ross Park Mall. The deals weren't the best but it's all about shopping around"

"The delivery date was pushed out 3 different times. We were initially promised the furniture to arrive 2 months from our original purchase. Now the expected delivery date is 7 months from our original purchase. Poor customer service experience in addition the the overall poor purchasing experience. We decided to cancel the order and buy from somewhere else."

"Shopping for a couch, Marty greeted me at the door, explained where everything was that I was interested in and told me to come get him if I needed anything. My kind of sales person, friendly, attentive but not too attentive, and not at all pushy. I did buy a couch, don't have it yet but my experience with the store and Marty was very good."