American Heritage Credit Union 2060 Red Lion Road, Philadelphia, PA 19115

"I have had nothing but a positive experience with the staff. Everyone is knowledgable and friendly. The branch manager Mr. Blunt helped me send insurance documents to the loan department. He made sure it was taken care of in a timely manner."

"If you want access to your money 24/7 don’t even bother joining this place. As soon as I can Monday morning I’m removing my money. It’s 2024 and I still can’t even get my paycheck on a Saturday like every other institution. You would think they would be moving forward. The last straw is the incompetence of their banking system. I have more than enough money in my account to get a $30 meal, instead for the 100th time I’m embarrassed because they decided to turn my card off for “fraud” and it keeps getting declined. Last time it was for $7 at a Dunkin Donuts, that I go to ALL the time. You call in and all they do is recite what they’re been told to say. No text message asking if this is fraud to respond even though I’ve signed up for this multiple times. On top of it all they do this on weekend days when no one is available to help. Apparently their system is down tonight. Does it say that on their online site beforehand? No they let you try and sign in, only the same mess about not being able to send us statements lol it’s ridiculous. Did we get an email about maintenance being done? No. Should I call into their after hours automatic teller? Their automatic system is down. At this point I can’t even see how much is in my accounts, I don’t know if someone has scammed me cleared my account, I dont know if they turned my card off for whatever reason. You know why? Because they’re not even capable of communicating something that simple. Instead I’m left with not being able to purchase my dinner tonight and will have to wait two more days to even speak to a real person. They turn it on you to try and make it seem like it’s for your own good so they can try to stop fraud, so how about you use a system that actually works because every time my card has been compromised, those purchases went through over and over. Enough is enough."

"We were welcomed and greatly enjoyed the free Grand Illumination display for the holiday season. It was heartwarming to see families and people of all ages strolling the grounds to marvel at the free display of 200,000+ white lights plus colorful holiday displays.There was holiday music playing, with a nativity, menorah and a gazebo on the grounds. There is plenty of free parking plus a horse and sleigh display for group photos. We appreciate that American Heritage offers this free to the Philly community each year."

"Horrible customer service. Tellers in the drive through are not friendly. I was in rush to pick up my son from the practice and didn't have time to fill out the slip . Teller send it back to me. Said that the manager doesn't let them help customers to fill out the slip. I asked first the name. The teller said she doesn't know her name. She took forever to for a simple deposit transaction. No apology and rude attitude."

"Incredibly racist union. I’ve been banking with this place for over 7 years and I’ve been practically turned down for loans twice. My first loan was for my car and that was denied and unfortunately I had to take the loan through the dealership and ended up with a high interest rate. My second loan application was only approved for 2,500 out of the 19,000 I applied for. Both times my credit score was above 700. I’m honestly considering leaving this bank."