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PFFCU - Police and Fire Federal Credit Union
901 Arch Street, Philadelphia, Pennsylvania, United States
About the PFFCU - Police and Fire Federal Credit Union
PFFCU - Police and Fire Federal Credit Union is a financial institution located at 901 Arch Street in Philadelphia, Pennsylvania. As a credit union specifically designed for police officers and firefighters, PFFCU offers a range of banking and financial services tailored to the needs of those in public safety professions. Whether you're looking for a convenient ATM location, a reliable bank for your everyday transactions, or expert financial advice, PFFCU is here to help. Join us today and experience the benefits of banking with a credit union that understands and supports the unique needs of police officers and firefighters.
Photos of PFFCU - Police and Fire Federal Credit Union
901 Arch St, Philadelphia, PA 19107, United States
Opening hours of PFFCU - Police and Fire Federal Credit Union
Monday:
08:30 - 17:00
Tuesday:
08:30 - 17:00
Wednesday:
08:30 - 17:00
Thursday:
08:30 - 17:00
Friday:
08:30 - 17:00
Saturday:
08:30 - 16:00
Sunday:
Day off
Reviews of PFFCU - Police and Fire Federal Credit Union
"To the woman Named Cheryl Brady who thought it would be funny to laugh about a not so funny situation… who also neglected to notify my family member of any issue with payment and just tow their car… then demanding they pay off the whole remaining balance… Put yourself in my family member’s position would you think it is funny if it was done to you. ( this is called empathy which you clearly lack) So now I will lack empathy for you while I make multiple complaints about this situation and specifically how you handled it Cheryl Brady. Is PFFCU really hurting for money that bad that you are out here extorting people…. Here’s a tip if you removed rude, lazy employees that lack empathy with a god like complex like Cheryl maybe it would help with business."
"Its a shame really. My best friend financed their car here and it was reposessed because Cheryl messed up on paperwork. Yes. Mess ups happen. What doesnt need to happen is her literally laughing about it over the phone. To a pregnant woman. In front of 2 small children. Fix the paperwork, issue the car back rightfully and apologize. Do better."
"My favorite financial institution of all time. Loan process is very simple. They have given me the best interest, rates I have ever received. And also have give advice and tips."
"I financed a car through this credit union and was highly dissatisfied from start to finish. I struggled to attach my main bank to their app. When i got sick of writing checks for deposits, I tried to deposit a larger sum only to be denied for being too large. Obviously, convenience isn’t a priority. So here i am now, bought a new car cash because I am sick of dealing with banks like this, and the Ford dealership sent a payment over and above what was owed, only to be hit with a wild finance charge of $86, which leaves me conveniently owing $29. I get it, banks like to play games. To make your games more interesting, you are now demanding that I provide my insurance declaration, and are attempting to claim that I needed to have insurance coverage for a vehicle that I clearly don’t own anymore, and are threatening to bill me for the past insurance. You guys need to figure this out with the dealership that clearly purchased the car. If your union needed money so badly, you should have allowed me to mobile deposit that $5,000 check a year ago. But now it’s the predatory approach. All that being said, if I need financing in the future, I will gladly pay a premium to another lender, just to steer clear of your inconvenient and unscrupulous practices."
"Working with PFCU has been stressful after my car accident! I tried reaching out again to get some clarification on some papers and a check I received and no one could tell me anything. I kept being transferred to different people and everyone seemed to be bothered to be doing their job. I spoke with someone name Simone who gave me information I did not understand and so I asked for her to clarify for me and she immediately told me that she was going to transfer me to the auto department but little did she know she forgot to put the call on hold and I could hear her smart remarks stating she wasn’t going to go back and forth with me to another colleague! I spoke up and made it clear she was being heard and my line was instantly transferred over to the wrong place! It is very frustrating calling to ask for help when the people you have no choice but to contact seem to not want to do what they are being paid to do."
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