Journeys 17301 Valley Mall Road, Hagerstown, MD 21740

"Girl working the front was very rude. Was in 2 buy 2 pairs of hey dudes."

"The female manager at this location has no compassion for customers at all. Would not even hold a pair of shoes for 15 minutes - but it’s a business and the goal is to make money. Also want to add on that upon entering the store, no one greets you ask how they can help or any of that. Not quite the welcoming experience."

"Order uggs flufferita shiped quickly great company with amazing sales. Great for higher end beautiful clothes and accessories"

"I have to agree with Kirk. Walked by yesterday and my Mom saw a pair of kids shoes she liked. I told her she could fit in a youth size. The girl working never acknowledged us and acted like it was a chore to help us. My Mother had a broken arm so I helped her. We asked for a 1/2 size up and were given a whole size. I asked about it and the girl said they are only whole sizes like I should know that. I could go on... and on. Let’s just say my Mom was so sweet and after we purchased two pair of shoes (one in store and on out of stock to be shipped) MY MOTHER thanked the girl and she didn’t even reply. If it were me, I would’ve told the girl to refund me and gone somewhere else. I will never go back. There are plenty of shoe stores and as someone who collects sneakers and has several hundred pair, I will go to a store that actually provides a pleasant experience not one I have to thank for taking my money!"

"Was looking for a specific pair of Vans. They had what I was looking for but not in my size. When we walked in, no greeting at all. I oicked up the shoe and asked if they had it in my size. The girl acted like it was a bother. She came back and told me they didnt but they could order them. I asked how long it would take. She gave me 2 scenarios one of which was quick if they were in the warehouse. I asked her if she could check and see if they did. She said yes she could check... and just stood there. I asked "can you find out today so I can decide if I want to order them? She said yes. Then told me yes they had them. The girl had the personality of a rock and inspired zero confidence. I wont waste my time there again. I ordered from Amazon."