PetSmart 6501 Baltimore National Pike, Catonsville, MD 21228

"Staff was super helpful, though a little unsure about handling rats. I'm a lifelong rat owner and picked them right up. I got 3, and every single one was clearly handled by the breeder, very curious and people-friendly rats. I'd buy from this store again."

"Don’t deserve any stars ! I took my dog king to be groomed for the second time , the first time was fine they told me he was a wonderful dog and he did amazing . but this time was totally different I knew something was off when I first walked in ANGELICA says “oh he bit me the last time” but forgot she had told me he did amazing the first time but moving along . they kept my dog for 5 hours just to tell me that they couldn’t cut him because he was too matted and that he needed medical grooming when i picked him up i was devastated because why would they start to cut him if they said it couldn’t be done . he had fur hanging from several different places on his body… luckily I did my research and I took him to another place to learn that he wasn’t matted and he was not shaved bald and also that Angelica left my dog with razor burns . I am angry and I will be calling corporate! MY DOG WILL NEVER COME BACK TO THIS LOCATION"

"My son got his birthday pet "bearded dragon" from here. The staff was very helpful with instructions on how to feed and take care of my son pet. He loves seeing all the other pets they have to offer."

"If I could leave zero stars I would. STAY far away from here! First, dropping off my pup the person checking us in was beyond rude. I usually use another PetSmart but it was my pups birthday and I saw the day before they had availability for the next day, perfect I thought. The employee told me to never book online and only call for large dogs. This was odd because I have always been directed to book online and never had a problem. At this time I was also directed to pick up my pup at 5:30 because they closed at 6 that day, no problem. Roughly almost 3 hours later I called to check on my Tucker, I was told to pick him up at 7, and then they hung up before I could clarify. Obviously with being told they closed at 6, I was confused. I immediately called back to ask what time they closed. Linette answered the phone, oh lord was she rude, refused to answer my question (what time grooming closed that day) for 7-8times. She only wanted to give me an estimate on my pup. I did not need a new estimate being I was just told one, which only made her more angry with me. After I finally got an answer she asked for my animals name, when I gave that to her she hung up the phone. So I called back, where she proudly told me she meant to hang up on me, after some exchanges I asked to speak to her manager. After sometime on hold, I was connected. He didn’t even apologize for my treatment, he actually said nothing at all. When I told him if he wasn’t even going to apologize I would like the number for corporate and no longer wanted my pup there and told him I could be there in 15mins. Once o said that he told me “I was going to apologize and make it right, but since you want your dog and corporate I won’t help you.” He said he would meet with me when I arrived. When I got to the location, it looked like they had just thrown my pup in the tub, added soap and sprayed him, just get turn him out of the tub freshly soaking wet and still full of soap. I would have preferred they did nothing at all. There were puddles everywhere and my car seats are ruined. The manger was unavailable to speak with me, of course after telling me he would. I am still waiting on corporate, I have filed a formal complaint."

"D did an awful job on our dog.She came back to us without her nails trimmed because she said our dog was aggressive. Her hair was extremely uneven and choppy. We took her back in to get smoothed out and her nails clipped and it only took 10 mins with the help of another groomer. After we took her home we noticed her leg was cut and there are still a lot of uneven chunks on her fur. The woman who helped D was extremely professional, kind, and helpful. I would advise another groomer when booking an appointment"